At this time we do not have a receptionist at the front desk, so when an employee is talking on line one, they are unable to pick up line 2 when it rings. Would you please help.
You definitely can do this with a ECX feature set if you program the lines on the keys. You've got to program "Button Hopping" off in the system this automatically puts the first call on system hold when you press the line key for the second incoming call.
I don't think there's a limit to how many you can have on hold.
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Turn the program toggle switch on (right side of KSU), go to the phone to be programmed and press the # button, then press the line button to ring, then pick up and then hang up handset. You should hear a confirmation tone. This will affect all line buttons, even the ones not pressed. Any line buttons not pressed will not ring. Do this at each phone.
Try 325. Not sure if your system admin necessarily wants this feature turned off though. In my case we don't have an overhead speaker for dedicated paging so we programmed all handsets to page through the phone speakers. Your system admin probably has your phone in a page zone if the 325 shortcut works so you might want to ask before your turn it off.
You need two things to do this. Call Forwarding and a class of service that lets you dial off premise. If you look under Call Forward in your user guide, you just set CF and dial 9 plus the number. It will either work or not. If it does not, then your system administrator/programmer will have to open up trunk to trunk connections for call forward external. There will be some class of service issues to allow only what is needed and prevent toll abuse.
Look for power on the InterTel system, any kind of lights on the system is an indication you at least have power to the system. If you are plugged into a power strip and have no lights, remove the power cord from the strip and plug it directly into an AC outlet. Be sure to turn off the system before plugging it into a wall outlet, and then turn the system back on. Good Luck
Problem is on its way to being solved. We called our vendor who contacted Intertel. Intertel is looking into problem. They have seen it before and are going to exchange the unit under warranty. Thanks for your response. Scott.
I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Hope this helps someone?
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