After turning on power , brush roller freezes and indicator light turns red

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=nv350

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

If you mean the light on the top or side of the Power Nozzle, yes, it should be on for most uses. You can disengage the belt for other uses. The green light illuminates when the belt is turning the brush roll. So, you see, the green light functions to confirm to you that the brush roll is spinning. For carpet, you would want the brush roll spinning. When I vacuum my comforter or sofa, I don't have the belt engaged because I don't want the roller to grab up my fabric. For that use, the green light is not illuminated.

Check the belt and the end bearings are free by hand. (electric off plug out) if not free remove plate to access roller/brush, remove clear any obstruction (Hair/string/thread) replace and test. ensure you site belt back on to spindle and roller/brush correctly...

Button on CARPET, lower the handle for use, turn on power and the brush turns. Handle up like for storage, brush does not turn. Bare floor button pushed, does not turn.

The green light is an indicator that your brush is rolling smoothly. If it starts to flicker and you smell something that smells like rubber burning you need to do a couple things; one is remove the roller and clean off all of the hair, string, etc. Next you want to replace your belt. Just because the roller isn't turning doesn't mean the motor and the belt aren't either. If your roller gets jammed your belt will continue to spin and it will eventually wear down in one spot and break. Replace the belt, clean the roller and your should be fine.

Hi I have a vax mach air light.the brushes wont turn but the green light is on. I have checked eveything .The little button on side tube no blocks .Checked all filters.

Atthe bottom of the vacuuam are screws to take off...two of them are near the rear wheel assembly....two of them are behind the front mini wheels (just pry the front mini wheels so that they pop out...they pop back in)
Remove all of the screws. Remove the bottom from the top..they come apart in two pieces. Ceck the belt on the bottom piece. Slide the roller out starting from the end opposite from the motor end. With the roller off, slacken the the belt so that it misses the gear on the motor (you will have to hold it with your hand). Plug in the vacuum. Turn the power on to the roller on position. The motor should work and the green light should be on. If the motor doesn't work, then it is defective. If it does work, turn off, unplug and shoot the gear and the two ends of the roller with WD-40. reassemble. good luck.

It has nothing to do with the green light. Green light simply indicates that brush roll is spinning. If there is no green light:
1 - belt may be broken
2 - Improperly installed nozzle
3 - wrong brush roll is installed

Properly adjust the nozzle - turn the Kirby on. Keep lowering the nozzle till it touched the carpet and you will hear change in sound. Then lower it by one more click.

Rocky
(GoodVac.com)
:-)

As you already know, the red brush indicator light indicates that the brush roll has stopped turning, usually because an object has become stuck in the brush roll. When that happens you should turn the machine off (unplug it also for safety), remove the obstruction and turn the vac back on. That should have cleared the light and allowed your brush to turn again.
Occasionally, you will get debris in the brush roll end caps and the brush roll will spin slower making the sensor think there is an obstruction. You can remove the brush roll, pop the end caps off and clean out any debris to see if that helps.
If none of the above worked it is possible that the brush roll sensor is bad or the circuit board in the machine is bad. You'll need a Riccar service center for that. The good news is your Radiance has a 6 year warranty.

Most likely a broken belt. If the brush roll is turning freely, then check the belt.