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I have tried to reset a Polycom IP331 phone to factory settings. I don't know the former Admin Password. When I do a manual reset using 1357 and the MAC code it says configuration reset. However i

It will boot up and get to the menu, however it won't let me into advanced settings since I don't know the password. 456 does not work. I tried 123 and it lets me in, but only to very limited options. Nothing that really helps.

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Try this password 9418941962

Posted on Aug 01, 2012

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6ya6ya
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SOURCE:

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Posted on Jan 02, 2017

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brodie7838
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SOURCE: can ping my polycom 501 but cannot open with my

Have you tried a factory reset from the menu interface? Be careful if you do, and only choose "Format File System" as a last resort, and only if you feel comfortable enough setting up a FTP/TFTP boot server to re-provision the phone, as this option will erase everything, and then all it'll do is get stuck in a boot cycle until reprovisioned.

Posted on Feb 26, 2010

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1 Answer

Polycom IP 501 won't reset to default when using MAC address as password


If your phone isn't on a constant reboot cycle and can boot up, then go into Admin Setting and do a Format File System reset. NOTE: Only try this if you know how to download the software files onto the phone via FTP server. Once you download the latest software your phone should be almost as good as new.

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Plug the phone in and allow it to boot up. Once the home screen is displayed, press and hold the 4, 6, 8, and * keys for about three seconds, or until you hear an audio alert and the phone asks you for a password. Enter 456 (default Admin password) and the phone will default itself. If the password has been changed, and 456 does not work, enter the MAC address of the phone as the password. Entering the MAC address of the phone will only reset the Admin password to the default, so it will probably be necessary to repeat this procedure, entering 456 the second time, to factory default the phone.

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RTFM!!!
section 8, page 4

System -> Diagnostics -> Reset system
you will need serial number for this

good luck.

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