We have a brand new machine and all of a sudden we are unable to send or receive faxes. Speaking to our telephone line provider we have been informed it is our machine. Any suggestions please?
We really appriciate you seeking assistance with FIXYA, as your HP All-In-One Printer is a brand new one you could have calld Hewellet Packard for free assistance as you are entitled for the same for a Years time.
First Try the steps mentioned bellow
Unplug the power cord from the All-In-One as well as the power outlet when there is still power in the All-In-One. and wait for atleast 1Min
Plug the power cord directly to a wall outlet without surg protector. (if possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Then check and see
If it does not work try the steps mentioned bellow:
If you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message. ( If not call your
Telephone service for a distinctive ring pattern)
All You need to do is get a distinctive ring pattern from your telephone service provider and setup your fax machine as per the ring pattern provided by your service provider.
All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.
Then you will be able to receive fax message voice cals and voicemail without any interuption.
Good Luck
) on the product control panel.
) to select Tools
, and then press
OK
.
) to select Run Fax Test
, and then press
OK
. The fax diagnostic test prints.
) on the product control panel.
) to select Basic Fax Setup
or
Advanced Fax Setup
, and then press the right arrow (
) again to change the menu option settings to the settings listed in the following table.
Fax menu
Fax menu option
Setting
Basic Fax Setup
Rings to Answer
1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.)
Advanced Fax Setup
Answer Ring Pattern
All Rings
) on the product control panel.
) to select Advanced Fax Setup
, and then press
OK
.
) to select Fax Speed
, and then press
OK
.
) to select Medium
, and then press
OK
.
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