I have an Xerox Workcentre Pro 657 that is displaying "Memory Error, Press Stop, Check Phone Book. I press stop and it does nothing. I cannot do anything with the machine. Thanks so much for your assistance.
With a 657, most likely the main board has failed. It is not uncommon at all, That is a general problem with that model.
What you can try is, looking from the front of the machine, the main board is located on the back right side. removing 2 screws and releasing the levers will allow you to slide the processor board out of the machine. You can try just reseating,,,, removing and shoving the board back into the machine, and seeing if that helps.
Most likely, either the board has failed, or the memory battery had exceeded its life and the memory is not working.
Wish I had a more positive answer for you, but the 657 is getting older, and those lithium batteries are failing. I have to add though, that those processor boards, have failed pretty frequently over the years.
What you can do is go onto Google and look up "the parts drop" ,,, call them and ask for Britt, and see what he has as far as that producut is concerned. That machine is actually made byn Toshiba, you may be be able to find either a Xerox, or Toshiba repair dealer in your area that has that board and will fix it reasonably. If you find a Toshiba dealer other than a Xerox dealer. Tell them it is the same machine as a Toshiba E-120, they are exatly the same.
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Performing a RAM Clear will restore all of the WorkCentre's
settings to the factory defaults. It will also clear all faxes in
memory, Speed Dials, One-Touch Buttons, Group Speed Dials, your System
ID, and any other stored information.467 views
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Thank you so much for your quick response. Had a feeling the machine was dying and have been considering upgrading to a newer machine, but in the meantime, will try your suggestions. Thanks so much,
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