This machine was working fine for me until this morning. After attempting a second shot of espresso..grind filled water leaked out the bottom of the machine?? I cleaned all accessible parts (grinds tray, rinsing/water tray, steamer, tried replacing water..anything I could try sort of deal) and the machine had shut off. I was worried the leak had ruined the electrical components, but finally the screen lit and gave me a technical error with code 03. I will be calling the consumer service later today. After Googling this, I am quite disheartened to find others have had such frequent and serious issues with their own "Krupsies" (as I like to call it). I hope my machine isn't out for good. To be honest, it belongs to a roommate and I'm hard pressed for money and can't afford to replace it. Also, does anyone know how to access the top? What objects can be used as a substitute key for the special Krups screws that hold the access plate by the cleaning tablets area on the top of the machine? THANK YOU ANYONE AND EVERYONE FOR YOUR TIME AND ASSISTANCE.
You need a special Torx screwdriver to access the insides of this machine, T10 and T15 from memory. Your best bet is to find a proper service agent who has experience with this model, they are NOT simple to work on. There are a lot of repairers who will not take them on so choose someone who is happy to do it and has experience on them. Best person would be whoever does them for Krups in your locality. The failure is nothing at all to do with you, it was going to happen no matter who was using it. The luckiest fault I can think of for you is a broken O ring seal on the tamping piston, you only need the top off to fix that. If it is that seal buy the correct part, they are quite a soft seal by comparison the what you get in a box of assorted O rings.
SOURCE: instructions for Krups Gusto espresso maker
http://www.krupsusa.com/Consumer+Services/Product+Support/Results/Manuals/ResultManuals.htm?SelectedService=Manuals&SelectedGuIDService={F506FE01-D7EC-414A-BEC1-AE53E62990C6}&SelectedProdRef=F880
This is the manual :)
SOURCE: I have a Krups Orchestro
I had the same problem with my Krups Orchestro and today picked it up from service. There was nothing wrong except the internal filter was blocked and a manual clean by the technician fixed it. I think I exacerbated the problem by going to the finest grind over time the amount of liquid to the cup got less and less till it stopped.
Now I am using a courser grind - hopefully this will delay the onset of the problem. I was going to try a clean myself - but was deterred by the security oval head screws on the back. The repair centre told me they thought the Krups machine was a great product - and that I should expect many more years. It is essential though to perform maintenance (clean especially) as soon as prompted.
Good luck!
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I am still without an answer so I hope to keep this posted! Thanks!
Hi all, thank you all for your suggestions.
We finally called the service centre and they let us know that error code OE is usually a problem with the circuit board.
We called a repair place and let them know. They estimated it to be repaired at $150-200 CAN. It's our roommates machine who is out on vacation so we have to fix it- can't just tell her that it's a bad machine!
MAKE SURE YOU ARE PERFECTLY CLEAR WITH THE REPAIR SHOP what your agreement is. We thought he was just making sure what was wrong with it and would call us. He thought the phone call estimate was done so we wanted it repaired. We are short on cash so it really hurt our wallets to learn that...
IT COST $212.14 CAN to repair! (taxes included) $58.00 parts, $130 for labour and then $24.44 in assorted taxes.
THE PROBLEMS: It did in fact have something wrong with it's circuit board,
as well as a broken/old seal had come out/off. Explaining the leaking of the coffee filled water out from the bottom) Apparently Kruppsies just need new parts eventually. In fact we saw the exact same model Krups at the repair store, and that one was in for something wrong with its water intake/sensor.
Hope this helps when someone else has this problem.
They reassured us that these were maintenance issues and that there was nothing we could have done to the machine to have caused this, nor is there anyway we could treat it differently now that would help in anyway.
Oops. To reiterate - the error code was 03 not OE
I am full of fail. THE ERROR CODE IS 0E I am so sorry for the stupidity.
We finally called the service centre and they let us know that error code OE is usually a problem with the circuit board.
We called a repair place and let them know. They estimated it to be repaired at $150-200 CAN. It's our roommates machine who is out on vacation so we have to fix it- can't just tell her that it's a bad machine!
MAKE SURE YOU ARE PERFECTLY CLEAR WITH THE REPAIR SHOP what your agreement is. We thought he was just making sure what was wrong with it and would call us. He thought the phone call estimate was done so we wanted it repaired. We are short on cash so it really hurt our wallets to learn that...
IT COST $212.14 CAN to repair! (taxes included) $58.00 parts, $130 for labour and then $24.44 in assorted taxes.
THE PROBLEMS: It did in fact have something wrong with it's circuit board,
as well as a broken/old seal had come out/off. Explaining the leaking of the coffee filled water out from the bottom) Apparently Kruppsies just need new parts eventually. In fact we saw the exact same model Krups at the repair store, and that one was in for something wrong with its water intake/sensor.
Hope this helps when someone else has this problem.
They reassured us that these were maintenance issues and that there was nothing we could have done to the machine to have caused this, nor is there anyway we could treat it differently now that would help in anyway.
We finally called the service centre and they let us know that error code OE is usually a problem with the circuit board.
We called a repair place and let them know. They estimated it to be repaired at $150-200 CAN. It's our roommates machine who is out on vacation so we have to fix it- can't just tell her that it's a bad machine!
MAKE SURE YOU ARE PERFECTLY CLEAR WITH THE REPAIR SHOP what your agreement is. We thought he was just making sure what was wrong with it and would call us. He thought the phone call estimate was done so we wanted it repaired. We are short on cash so it really hurt our wallets to learn that...
IT COST $212.14 CAN to repair! (taxes included) $58.00 parts, $130 for labour and then $24.44 in assorted taxes.
THE PROBLEMS: It did in fact have something wrong with it's circuit board,
as well as a broken/old seal had come out/off. Explaining the leaking of the coffee filled water out from the bottom) Apparently Kruppsies just need new parts eventually. In fact we saw the exact same model Krups at the repair store, and that one was in for something wrong with its water intake/sensor.
Hope this helps when someone else has this problem.
They reassured us that these were maintenance issues and that there was nothing we could have done to the machine to have caused this, nor is there anyway we could treat it differently now that would help in anyway.
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