Whirlpool Duet washer - paused cycle to add a garment now can't get it to resume cycle or clear the cycle.

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Here is a few things to check before you do a manual opening of the door
You may have already done these steps but please try this again in this order ok?

Check to see if the "Add a Garment" light is lit on the Duet's display. The light will only be on during the first eight minutes of a washer cycle, when the function is usable.
Press the "Pause/Cancel" button once to pause the washing cycle and unlock the door.Press the Press the "Pause/Cancel" button twice to cancel the wash cycle if the "Add a Garment" light is not illuminated. THIS IS A BIGGIE HERE (Wait for the water to drain. The door unlocks once enough water has drained to enable you to safely open the washer door NOW IF THESE STILL DO NOT WORK THEN HERE IS HOW TO MANUALLY OPEN THE DOOR
UNPLUG THE MACHINE
Remove the three screws securing the lower toe panel to the washing machine. The lower toe panel is the small rectangular panel underneath the washer's front door. Pull the panel off the washer once the three screws are removed.Reach up into the front panel of the washer. Feel for the teardrop-shaped tab in the washer's door latch assembly.Pull down on the tab until you hear a click. The click is the sound of the door unlocking.

unplug the machine wait 5 minutes and plug back in the board should go back to normal adding a garnment should be done on the washing not on the rince

April 8 2002 DIV 26 SOURCE 110 KENMORE ELITE HE3 & HET WASHERS "ADD-A-GARMENT" INDICATOR LIGHT ON DOOR WON'T UNLOCK WHEN PAUSE/CANCEL BUTTON IS DEPRESSED.

MODELS: See additional page for Kenmore model numbers

COMPLAINT: Due to a Microcomputer Machine Control software error , the ADD-A-GARMENT feature becomes inoperative.

CORRECTION: The Microcomputer Machine Control must be replaced with a service part that has been reprogrammed to prevent ADD-A-GARMENT feature loss.

PARTS: Order electronic control listed on this service flash by model from Division 26 , Source 110 following normal ordering procedure.

MERCHANDISE CODES: WASHER Service Flash - Model Nurnbers for: Kenmore Elite HE3 & HE3t Washers: "ADD-A-GARMENT" indicator light on door won't unlock when Pause/Cancel button is depressed. Kenmore models with serial Numbers beginning with CSL23 through CSM04 11042822200 11042824200 11042826200 11042832200 11042834200 11042836200 11042922200 11042924200 11042926200 11042932200 11042934200 11042936200 Electronic conrrol p/n 8181900 Electronic control p/n 8181899



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Try unplugging for 30 minutes, then try to start again. If this doesn't work you probably have a contol board or door lock problem. Good Luck, Appliance Specialists

possible you have not held "start" button down for the required 5 sedonds to restart cycle??

sounds like central control unit problem, you can check for diagnostic mode operation by setting (door closed) drain/spin, no spin, pressing prewash 4 times in 5 secs pressing prewash again will advance through diagnostic cycle. replacing user interface may also be necessary

I don't know if this is a real solution but it wokred for me. I just unplugged it for about 10 minutes and then plugged it back in. The flashing stopped and I was then able to resume normal function.

Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:

1. Unplug washer or disconnect power for one minute.
2. Plug in washer or reconnect power.
3. Re-select the cycle and press Start.

NOTE: If the error remains on the display, call for service.

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.

the add a garment light will stay on through most of 1st wash this lets you know that if you forgot something it can still be added ..if not already overloaded..by pressing pause the door will unlock and allow something to be added ..yes it's normal