Question about HP Compaq Presario CQ50-110US Laptop

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Hey i recently purchased this laptop from a friend it moves so slow i want to reset it to factory i dont have a clue how can u help?

It is very slow and if i try to watch netflix it goes in slow motion i have no idea what i am doing but hp wont help unless i buy new software

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To go back to when the laptop came from the factory Joe, requires the Restoration Disk. (Or a fresh, new genuine copy of Windows)

The Restoration Disk (CD) is installed into the optical drive, with the laptop on, and Windows fully loaded.
When asked, choose Full Installation. (Destructive Installation)

If you do not have the Restoration Disk;

In the USA the disk is free. The shipping and handling is not.
$17 for a 3 to 5 day ship, $24 for a 2 to 3 day ship.
Call the toll-free number 1-800-474-6836
24 hours a day, 7 days a week.

Have the Serial Number written down, and handy. It is on the Bottom of the laptop, in a white Service Tag. S/N = Serial Number
(P/N = Product Number. HP's model number)

For other countries use HP Support Worldwide,

http://welcome.hp.com/country/w1/en/support.html

Also;
1) Make sure your Java is up to date. Go to www.java.com
Download, and install the latest version of Java.

2) Make sure your Adobe Flash Player is up to date.

[ System Restore only takes you back so far, IF, there is a Restore Point. Does not go back to day 1 when it came from the factory, unless the laptop is very new ]

Posted on Jan 16, 2012

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6ya6ya
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Good luck!

Posted on Jan 02, 2017

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