Water damage and leapfrog leappad explorer - LeapFrog Toys

Wi-Fi Troubleshooting - LeapFrog

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LeapFrog EnterprisesPlease note: If you have gone through all the available troubleshooting on this page and still cannot connect to Wi-Fi, you can purchase and sync apps to your ...

LeapFrog Customer Support ' Help & Support For LeapFrog ...

www.leapfrog.com/en-us/support

LeapFrog EnterprisesKid-Proof LeapPad Warranty ... LeapPad Ultra Getting Started Video ... I forgot the Parent Lock code for LeapTV, how can I access Parent Settings? What is the ...

LeapPad Wi-Fi Support: Setup - LeapFrog

www.leapfrog.com > ... > Wi-Fi Troubleshooting

LeapFrog EnterprisesIf you need to set up your LeapPad's Wi-Fi connection, please click on of the links ... Click here to view the step-by-step instructions on changing the current Wi-Fi ...

LeapPad Ultra - Parent Settings - LeapFrog

For paren lock code when asked for the 4 digits press 1 9 6 then backspace then 8 7 hope that helps

Forgot Parent Lock code on LeapPad Published 07/10/2013 01:47 PM ' Updated 06/15/2015 04:11 PM
I forgot my Parent Lock code, how can I access parent settings on the LeapPad3, LeapPad Ultra, or LeapPad Platinum?If you forgot the four digit parent lock code you set up for the LeapPad3, LeapPad Ultra or LeapPad Platinum, you may retrieve the code with these steps:
1. Using a computer or other device connected to the internet, go to www.leapfrog.com
2. Click "Log In/Register" (or "My Account" if already signed in) on the top right of the page.
3. Sign in with the email address used to set up the LeapPad.
4. You'll land on the "My Account" page.
5. Click "Account Information". Directly beneath the orange "Edit" button you will see the Parent Lock code information for any LeapPad3 or LeapPad Ultra set up using this account.

Hello Laurie
Im not sure if you ultra leappad is the same as a Leappad 2 explorer
but heres a clip that might help you.
https://www.youtube.com/watch?v=akMrzpvJq-g

Reply to let me know if this helped.

i think the anti virus software is blocking the leappad connect software. go to antivirus settings, under firewall rules, select allow for leappad connect the launch it and try again.

Download and install Leapfrog connect. If it doesn't download, there's an offline download option available. After installing it, connect your leappad ultra with the usb cable to the pc. power it on. it should get connected. If it doesn't maybe your anti virus software is blocking it. If this happens, go to your antivirus software settings and under firewall rules, select allow for leapfrog connect .exe. Then it should detect your leappad ultra. Go to left hand top corner , select My Products. Then select your leappad ultra. Then goto Settings on the right top corner and in the pop up, select Reset. It will take around 15 - 20 mins to reset it. All data will be erased.

Hi JOHN, first try recalibrating it, instructions on how to do that are here:http://leapfrog.custhelp.com/app/answers/detail/a_id/2225
If calibration doesn't resolve the issue, you can reset the LeapPad with these steps:
1) Launch the LeapFrog Connect application
2) Press and hold down Ctrl + Shift + R
3) A pop up window will prompt you to connect the device you wish to reset
4) Power on and connect the LeapPad

All of these are worthless answer given by bots.

Hold down the volume down, home key and the right directional key.....wait till it shows the usb cable icon. connect to your pc with leappad connect software....tune and then select repair.

place it in a small container of rice for about 3 weeks,to absorb moisture.then try it out.

I'm actually on the phone now with customer service, for the same issue.


The rep asked me to plug in earphones / earbuds and rotate the phone 260 degrees 2 times and turn it on.
I did and I have sound, thru the earphones.... but none without them.
I'm on hold.... Hopefully they will get this resolved and fixed...
We purchased 2 of these leappads and while I love LeapFrog products, we've had a LOT of trouble with them.


Ok, cs came back on the line and they are issuing a replacement one.
I have to deface this one, send a pic and they will send a replacement..


This will be the 2nd one they have had to send us, the first due to a cracked screen.