Question about Bose Audio Players & Recorders

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Bose 3800 dvd player drawer will not open

When I push the open/eject button on my Bose 3800 home theater system to open the DVd drawer, it doesn't open. this is an intermittent problem. It first occurred on and off about 2 years ago, then I didn't have the problem for about 8 months, but it just happened again last week. Any ideas on how to remedy the situation is welcome.

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In days gone by?! they used to have a small little hole in the front of the CD and DVD players so you could open a small paper clip and use it as poking tool to manually push open the drawer.
It depends on how confident you feel, but you might need to see if you can actually remove the DVD player from the Bose unit - the open and close mechanism runs typically on an O-Ring from a motor to a gear drive that pops open the door and brings the tray out - It may need a cleaning with a rubber cleaner or if nothing else handy, then a Q-Tip and some rubbing alcohol. Take a good look at the O-Ring and see if it is getting cracked and if you know of a place where you can get a replacement, then you might as well do that - It may not be an easy thing to do, but as I have done it before a few times, it is do-able
Eric

Posted on Oct 14, 2017

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6ya6ya
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Posted on Jan 02, 2017

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  • 16 Answers

SOURCE: Bose 321 DVD Stuck Won't Open

This can happen if the disc has been put in upside down accidentally, if both sides are highly reflective (e.g. blank recording discs). If so, you need to get the system to eject the system before it attempts (and fails) to read the wrong side of the disc:
On the back of the Acoustimass module (sub woofer) is a power switch. Use this to the turn the system off and wait 30 seconds. Switch it back on, the media centre flashes up "Bose 321" - press the eject button firmly once as soon as this disappears. If this works, contact Bose with the serial number from the media centre to see if the system needs a (free) software update (a disc they send in the post) - just in case the system is having general disc reading issues.

However, it may be that the drive has failed - it's a mechanical part in a mass produced system so this is not unreasonable, just disappointing. But because you have bought a premium system, the company will rush to help you - call them for a repair and explain you need the disc back urgently. they'll probably arrange an urgent, fast turnaround repair....

Posted on Jan 16, 2008

  • 34 Answers

SOURCE: Apple TV and Bose Home Theater

You should be able to connect hdmi from apple tv to bose v30 for picture and sound. You can also run component video to bose and a hdmi out of bose to tv. Just make sure your running hdmi out of bose system to tv if your tv supports hdmi if not use component video cable. Another way which isn't as good of quality is to run fiber optic from apple tv to bose v30 and hdmi straight to tv.

I’m happy to help further over the phone at https://www.6ya.com/expert/brandon_60dfebff379d64bd

Posted on Nov 07, 2008

cjackHD
  • 71 Answers

SOURCE: Bose Lifestyle 48 System play's dvd in black & white only

Your s-video cable at the back of your media center is loose. This will cause black and white internal video and is known to fall out or just become loose from minor movement. (it's the nature of s-video cables) This should solve your problem. This is the s-video cable that connects to the VS2 and media center.
If this doesn't solve the problem (I'd be surprised), just reset it by unplugging the DC power cable at the side of the VS-2 for about 30+ seconds and plug it back in..

Posted on May 31, 2009

mikadot
  • 2113 Answers

SOURCE: the dvd drawer will not open on Bose 3-2-1 system

That happens when you close the drawer instead of pressing the close button  you can skip gears and it would have to be taken apart and re-calibrated.   Sometimes it is just a glitch that you can over-ride using a straight pin into a small hole on the front  (assuming this uses a drawer).

Posted on Nov 09, 2009

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The DVD could be stuck inside the player or the drive may have failed.

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My only suggestion is to press and hold the eject button for a period of time (15 - 30 seconds). This might unlock the drawer. If not, I would contact Bose Customer Service directly.

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Completely power down the sound system, and unplug it from the wall socket. Wait a minute, and plug it in again. Power the system on.As soon as the power is on, press the OPEN/CLOSE button on the console. After a few seconds to a minute, the disk drawer will open.

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The dvd drawer will not open on Bose 3-2-1 system. When you push the button to open the dvd, the display say ''opening'' but it does not open. There currently is a dvd inside.


That happens when you close the drawer instead of pressing the close button  you can skip gears and it would have to be taken apart and re-calibrated.   Sometimes it is just a glitch that you can over-ride using a straight pin into a small hole on the front  (assuming this uses a drawer).

Nov 09, 2009 | Audio Players & Recorders

1 Answer

When I press the Eject Button on the Bose 321 DVD Player the tray does not open up. I can hear the sound as if trying to open


normal issues with cd/dvd trays - gear/rubber of the tray transport worn out.

manytimes it helps if you always keep a cd/dvd in the tray (don't keep the tray empty)

it may also help if you can keep the bose 321 vertical.

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1 Answer

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Try to unplug the unit from its power source, give it a minute then plug it back in.If open appears on the window, hit the eject button. See if that will work for you. If that dont work, hit source and on at the same time, then eject if open appears in the window. That should close the draw for you.

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Hello buivan, i wish i can make it bigger. but the file is too large to fit in. However, you can do the ff: if drawer bezel won't open by the eject button, do it manually. Turn over the console. you will see a slot underneath the front panel. use a small screwdriver and rapidly move the screwdriver toward the rear of the console.This will press in the built-in eject pin and cause the DVD drawer to open. Gently unclip the DVD drawer bezel from the front and lift it off. Remove 6 screws to open the console if you want to repair the DVD ROM made by Toshiba.

Good luck...siliconchip.

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We had a power surge during a thunderstorm that dimmed our lights, and after that the CD opened as normal.

A friend suggested that I pull the power connector, press the open/close button and hold it down as I reconnected the power connector. The power surge beat me to that, so I don't know if it works. It was more than "Tech Support" could offer however.

Mel47

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