HP LaserJet M4345 MultiFunction Printer Logo
Posted on Oct 11, 2008
Answered by a Fixya Expert

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HP Laserjet 4345 mfp paper jam.

I receive message on the monitor saying: "13.20.00 Paper Jam on tary 2" and signals how to remove the problem. I did it, I 've seen above the tray, I opened the printer, no paper is there. can any one help me?

  • clary304 Mar 09, 2009

    I receive message on the monitor saying: 13.20.00 Paper Jam on tray 2 and signals how to remove the problem. I did it, I opened the printer, no paper is there,the paper path is clean the sensors are working correct

    I change the fuser unit and the swing plate, becourse the are broken but the message is stil ther.



    can any one help me ?

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1 Answer

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  • Posted on Mar 31, 2010
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Anonymous

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  • Posted on Oct 08, 2008

SOURCE: laserjet 4345 mfp paper jam

13.20.00 can be also caused be a jam near the fuser (the part of the printer that gets hot to make the toner stick to the paper). Remove the toner cartridge and take a look for small scraps of paper along the whole path. Also open the door on the back of the printer and look for paper scraps from there. If you see paper stuck in the fuser, do not use anything sharp to remove it, be careful not to scratch the surfaces.

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Here are some steps you can try to resolve the issue:

Clear the jammed paper: Open tray 2 and remove any jammed paper. Open the rear door and look for and clear any paper present or obstructions in the paper path. Open rear cover. Clear Jam. Close the rear door to allow the printer to attempt to clear the jam message.

Check the fuser unit: If clearing the jammed paper doesn't resolve the issue, it's possible that the paper is stuck in the fuser unit or that the fuser exit sensor is broken. In this case, you will need to remove covers, flat bed scanner, and fuser to check for any obstructions .https://www.youtube.com/watch?v=Lz9cTnbuDbw

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According to HP service manuals, the error you described is in the category:

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13.20.00 can be also caused be a jam near the fuser (the part of the printer that gets hot to make the toner stick to the paper). Remove the toner cartridge and take a look for small scraps of paper along the whole path. Also open the door on the back of the printer and look for paper scraps from there. If you see paper stuck in the fuser, do not use anything sharp to remove it, be careful not to scratch the surfaces.
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