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Anonymous Posted on Jan 10, 2012

I have a HP LaserJet 1312nfi that is giving me a FALSE paper jam message. I repeat - FALSE PAPER JAM IN BACK DOOR. False false false. I have uninstalled it on my computer and nothing. I have opened it up completely and blown it out with a can of air, nothing. It's a FALSE message.

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  • Master 287 Answers
  • Posted on Jan 11, 2012
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Joined: Mar 02, 2011
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Hello Chris! Welcome to FixYa!

If you are facing False Paper Jam error in your HP Laser Jet 1312nfi but If you cant see any obvious paper jams, try to look closely into the rollers or the inside. There could be some tiny paper shreds stuck within those rollers. Or there could be a tiny piece of paper blocking the printer's sensor and thus giving you a false paper jam error.
The rollers should be cleaned if the paper fails to feed smoothly into the unit. All document and media rollers should be cleaned using a lint-free cloth lightly moistened with water.

1. Turn Off the printer and unplugged power before cleaning the rollers. This will allow the rollers to be turned by hand in most cases.
2. Remove the rear access door to access the rollers. Clean any dust and debris from the rollers.
3. Open the back of the printer and check metal paper rollers (not the rubber rollers) in the interior of the printer. They should be clean and move freely. If these are not bright and shinny or have buildup on them, they should be cleaned. Also clean any dust and debris off of the rubber rollers.
4. Close the back cover and reattach the rear access door.
5. Plug the power cord back in and power the unit up. It should reinitialize for about 20 seconds.
6. Print another extended self-test page.
After following these steps carefully, False Error message will be disappeared.
I hope this solution helps you
Let me know if you have any confusion in your mind.


Sir, Your Rating as FIVE Stars for this solution and words of appreciation will be esteemed

Thank You for taking my service


Concerned: Muhammad Uzair

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Try this linke below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=411171&prodTypeId=18972&prodSeriesId=411171&objectID=c00642524

Or i cut and paste text, but you should view pictures. If you cannot get to it from link. Try typing "Paper jams alternating between front and back door" It should be first link from HP about a 3550.

document.tlSearch.tx.value=unescape("") s.gif s.gif
HP Color LaserJet 3500, 3550, and 3700 Series Printers - Paper Jams Alternating Between Front and Back Door Issue Description Customers may see paper jams error messages with no paper seen in the paper path. The message will alternate between check the front door and the back door. Workaround The release lever engagement tabs on the rear door can be bumped into the in-correct position. The purpose for this tab is to re-engage the fuser release levers as the rear door is closed. When one or both of these are left in the in-correct position the printer goes into a cycle of alternating between a "Jam in the Front Door" message and "Jam in the Rear Door" message. There is no paper present in the paper path when this happens. When a customer gets the "Jam in the Front Door" message and opens the front door, no paper is found. After the customer closes the front door, they get the "Jam in the Rear Door" message. When they open the rear door, find not paper (even pull out the fuser), and close the rear door, they get the "Jam in the Front Door" message. This cycle will continue

Placing both engagement tabs in the "Correct" position solves the problem and allows the print job to continue.for as long as the customer is willing to keep checking.
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