There may be linking issues between the headset and the phone. Page 11
of the user guide offers these suggestions. Also, here is a link for
re-pairing your headset to the phone:
Plantronics Explorer 230 Pairing Instructions
Remember that you want to purge any possible bluetooth interference from your phone.
"Callers cannot hear me or I cannot hear caller/dialing tone:
The
headset is not turned on or the headset is not connected to mobile
phone. Press the call control button for 2 seconds until you hear a beep
or see the indicator light glow blue to turn headset on.
Your headset is out of range. Move the headset closer to the phone or Bluetooth device.
Your headset battery is drained. Charge your battery using the AC power adapter supplied.
The listening volume is too low. Press the volume key up (toward the earloop) to increase the sound heard in the headset."
Good luck from Headsets Direct!
SOURCE: I have problem with the
hardware fault in handsfree socket perhaps water damage you have to clean it or change
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