Bosch #SHU9955 Integra dishwasher for the last three uses, the soap dispenser door was open with the powder soap caked in the lowest one half of the pocket dispenser. The dispenser door locked and unlocked easily with the trip lever.

WHIRLPOOL (JENN-AIR) AND BOSCH RECOMMEND LIQUID TRY THIS AND IT SHOULD TAKE CARE OF THE ISSUE

Hi,

There are three common problems that cause the Soap Dispenser or Cup not to open. I have a tip that will explain these problems in detail....

Dishwasher Repair Problem Detergent Cup does not Open

heatman101

Hi,
There are three common problems that cause the Soap Dispenser or Cup not toopen. I have a tip that will explain these problems in detail....

Dishwasher Repair Problem Detergent Cup does not Open

heatman101

I have had this problem on a dishwasher IF I overfilled with powdered detergent. It would cake and the door would not open. Now I always leave a little space.

The soap door doesn't open fully on that model, and usually flips fully open as you open the dishwasher door.
It relies on the top spray arm turning to 'wash' the soap out of the drawer - and that will be the problem.The spray arm isn't turning.
Check the spray arm for blocked jets at the very end - use a pin to clear them out, or replace them - check both spray arms. Make sure the spray arm rotates freely also.
Remember the dishwasher isn't a garbage disposal unit - remove food deposits from plates etc before loading the machine. Run a dishwasher cleaner through the machine now and then. Food like pasta, or fruit pips often get carried to the end of spray arms and block them.
If using a 30 min rapid wash program ONLY and dishwasher tablets, put the tab in the cutlery basket as it wont have time to dissolve fully if you put it in the dispenser.

I bet your clumps of soap began with the beginning of the use of a different DW detergent powder.

Try this (trust me) Go buy a box of brand name Dishwasher powder (e.g. Electrosol or Cascade) Use it for two loads of dishes and report your results back here. OK?

Symptoms:
Dispenser lid is open. Caked powder at (what would be during normal operation) bottom edge of soap dispenser or caked powder fallen onto dishes or dishwasher bottom. There may be loose powder in rest of dispenser or spilled down inside door or onto dishes underneath dispenser.

Solution:
Keep the area around the soap dispenser lid clear when loading the top tray.

Explanation:
The soap dispenser needs to swing open during the wash cycle. In many dishwashers the top tray has an indentation as wide as the lid of the dispenser. This allows the top tray to be as large deep as possible while still allowing space for the dispenser lid to open. People often pack their dishwasher with things overhanging this gap.

During the wash cycle the catch will release but the overhanging cutlery or crockery prevents the lid from opening all but a few degrees. Some water will splash in but not enough to wash out the soap powder. The soap powder at the bottom of the dispenser will then cake.

When the front door is opened the spring loaded lid, which is partly open, will of course swing fully open and you'll be convinced that the lid opened normally during operation. If this is the problem then if you're very careful and open the door very slowly you can actually hear the lid flip open. Also, depending on when the lid opens, how far it opened during operation and how fast you open the door you may find soap powder spilled down to cover the dishes at the front or down the inside of the door. This happens when you first open the door and obviously there couldn't be loose powder there if the powder had emerged while there was water washing around. Seeing the lid open as you open the door is a lot harder but can be done on some machines.

If you are you using a liquid soap or packets that will be the main problem.If your unit fills with water circulates the water and drains the water,and also heaters are working then you probally need to change to cascade powder soap.The film on the dishes is soap.The unit has so much build up in it that when it gets to the rinse cycle it is rinsing dishes with soapy water.You need to get 2 medium bowls fill both 2/3 up with white vinager,place one in upper rack and one in lower rack and run unit on longest cycle letting the vinager splash out during wash.do this with no soap and no dishes.Having soft water will allow you to use less soap.

both have a wax motor on them that needs to be replaced you just remove the panel and replace the wax motor is what its called

Before taking anything to bits, check you aren't just loading the machine in such a way that something (for us, it's usually a frying pan) is stopping the soap dispenser from springing open all the way. A.