I have taken the cartridge out and put it back in and it still says the right cartridge is missing. If I put the old color cartridge back it works. I have opened a second new cartridge and installed it and it does the same thing, saying the right cartridge is missing. I have put two new cartridge in and it just won't work.
Has all protective tape been removed from copper contacts?
SOURCE: lexmark x6170
Try cleaning the contacts on the cartridge with an alcohol wipe. These are the coppery things on the side adjacent to where the ink comes out. Make sure that you are using the correct cartridge and try it with a genuine Lexmark cartridge rather than a remanufactured/refilled.
SOURCE: lexmark x5470
A Right Cartridge Incorrect message generally
indicates a communication error between the All-In-One and the
cartridge. This can be caused by a faulty cartridge; however, it may
be due to a simple interruption in the communication between the
cartridge and the All-In-One.
The procedures below will help you to identify the cause of the error and resolve the issue.
Rebricking the All-In-One and Resetting the NVRAM
NOTE: The embedded links in the table lead to specific troubleshooting documents.
Step
Action
1
Power off the All-In-One and remove the power brick from the back of
the unit. Wait 20 seconds. Then reinsert the brick and power the unit
back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2
Reset the NVRAM of the All-In-One
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.
Checking the Cartridges
NOTE: The embedded links in the table lead to specific troubleshooting documents.
Step
Action
1
Open the top cover of the All-In-One. Remove both cartridges. Close the top cover.
2
Power off the All-In-One and remove the power supply brick from the back of the unit.
3
Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
4
Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5.
5
Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then back on.
Does the error message reappear?
Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Continue to step 6.
6
Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then back on.
Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved
SOURCE: cheap ink/refill suggestions for lexmark printer x4550
Yes, always use genuine cartridges. Printers these days have an inbuilt sensor to detect generic or refilled cartridges..
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