My touch screen kobo reader has stopped working

My Kobo Glo had similar problems.
It did not switch off anymore. I left it overnight and the next morning it showed a screen with some error picture.
I did a factory reset using the light-button and the on/off switch simultaneously. This procedure differs per Kobo-version. After that a screen opens to select a language. Then you can select if you want to proceed using a computer-connection or using WIFI. Selecting wifi I was able to connect to my internet, but shortly afterwards i received a message that something went wrong with the connection.
So I reset again and tried again, now using the computer-connection. Following the info on the Reader-screen and using kobosetup.exe on the computer started a factoryreset which took a long time. Alas ... after the loading of the latest firmware ended, the restart of the Kobo Glo got stuck and ended with a black screen that looked like a broken screen.
Next i did a new factory-reset, used the computer-connection-option which enabled access in NOTEPAD to the internal memory of the Kobo.
I downloaded the latest firmware for my Kobo-glo:
kobo-update-4.31.19086.zip
and extracted the zip in the map
.kobo
of the internal kobo-memeory
Now, after removing te usb-connection with the computer the new firmware starts loading, but .....
alas the same broken screen as a result.
Was there a problem with this latest firmware-version???
Yes! it seems so!
Repeating the latest reset-procedure, now with an older firware-version:
kobo-update-4.17.13694.zip
resulted after disconnecting from the computer in a WORKING KOBO GLO again.
However you have to reload the books since they were deleted during the reset-operation

Bert Spronck (NL)

have you tried to turn it off and turn it back on

Unfortunately, the batteries on Kobo were not designed to be replaced. If the batteries will no longer accept a charge, it is time for a new e-reader.

I take it you are first going in to Kobo and then plugging in your e-reader, if it does not start to sync click on the button (top right) and it should sync - if this does not help - delete disk top and re-load

Good luck

Hello, Here is website for the download of the users guide for this product: http://download.kobobooks.com/magento/userguides/downloads/KoboDesktop/kobodesktop_userguide_en.pdf

http://www.mobileread.mobi/forums/showthread.php?t=102752&page=4
may be helpful 41OPILJ

I am assuming that you are trying to download the Kobo Desktop App for Windows. If that is the case, then this link should work OK for you:
http://download.kobobooks.com/desktop/kobodesktop/kobosetup.exe

what are you doing or what site are you getting this error on?

go to kobo

Which Kobo E-reader do you have? The manuals for the Kobo Vox, Kobo E-reader and the Kobo Wireless E-reader are available from the Kobo help site.

http://kobo.intelliresponse.com/index.jsp?requestType=NormalRequest&id=1860&mrmSelection=true&uuid=87808681-30b0-11e1-a5ab-5b2c704f4114&sessionId=4e4c0de6-30b0-11e1-a5ab-5b2c704f4114&question=Where+can+I+get+the+User+Guide has links to the available Kobo device documentation. The direct link to the Kobo Touch User's Guide is http://merch.kobobooks.com/userguides/en/touch_user_guide_111222.pdf . For additional help, start here: http://www.kobobooks.com/help and enter your query in the search box.

I hope this helps.

Cindy Wells