Lexmark X4550 Multifunction Wireless Color Inkjet Printer Logo
Joe McFarland Posted on Jan 05, 2012
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Lexmark X4550 Scanner not working

Unable to use scanner function. "Scanner can not retrieve application list" Scanner was working satisfactorily when printer was first installed. Have tried uninstalling/installing printer program but scanner function not responding.and continues to display "Scanner can not retrieve application list" after attempting retrieval for several minutes. . All other functions wireless, printing, copying etc satisfactory and operating normally.

1 Answer

  • Official Brand Answer 3,344 Answers
  • Posted on Jan 11, 2012
Anonymous
Official Brand Answer
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A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer (if USB connected)> reboot your pc > unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer (if USB connected). Then try to print again once the computer fully recognizes the USB connection or when the WiFi light on the printer turns solid green (if WiFi connected.).


If that doesn't help, try the steps below:

  1. Disconnect the USB cable connecting the printer from your computer.
  2. On your computer, go to Control Panel > Printers and Faxes.
  3. Delete the Lexmark print object.
  4. Reboot computer.
  5. Re-brick your printer by pulling out the power supply - black box where the power cord is plugged into on the back of the printer, and re-plug after 30 seconds.
  6. When the printer turns on, reconnect it to the computer.
  7. Wait until your computer fully recognizes the USB connection. To check, go to Control Panel > Printers and Faxes. If you see a new Lexmark print object in the list, try to print a document to verify that the problem is fixed.

5 Related Answers

A

Anonymous

  • Posted on Feb 08, 2008

SOURCE: I got Lexmark X5470 a month ago..

I got help directly from here, It worked for my

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=227:5:0:597:0:0&framed=&docid=ENUS28866&relevance=1

RAF Dell M65 Precision Vista Ultimate

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Ajkill

Anand Kumar

  • 2035 Answers
  • Posted on May 13, 2008

SOURCE: Scanner Lexmark x5470

You need to install the drivers from the web: Please click on this link: http://downloads.lexmark.com/cgi-perl/downloads.cgi?lxkprod=Lexmark+X5470

Anonymous

  • 29 Answers
  • Posted on Mar 02, 2009

SOURCE: Lexmark Scanner - "cannot retrieve application list" Won't Scan - HELP please!

Fiend your solution direct from Lexmark. Here is your solution

6741fae.jpg

http://www.lexmark.com/printer/prob676ijt65/solution
854

Sanath Kumar V

  • 684 Answers
  • Posted on Aug 24, 2009

SOURCE: Lexmark x3350-4500 scanner doesn't work

Please follow the steps given below to update the scanner driver:
1. Right click on My Computer and select Properties.
2 Click the Hardware tab and select Device Manager

3. Right click on the scanner entry that is displaying a conflict.
4. Select Update Driver from the drop-down menu that appears. The Hardware Update Wizard appears.
5. Select Install from a list or specific location, then click Next.

6. Select the Don't search... option and then click Next.
7. Click Have Disk. The Install from Disk dialog appears.
8. Click Browse and select the Lexmark CD from the Look in drop-down list.
9. Double-click on Drivers.
10.Double-click click on Scan, select the lxbksxp file, and then click Open.

11.Click OK. The following screen appears:
12.Click Next to start the scanner installation.
13.When the installation is complete, click Finish to close the wizard.

Anonymous

  • 1961 Answers
  • Posted on Sep 12, 2010

SOURCE: I want to scan a

A problem occurs with your scan driver. You will need to reinstall it to correct the problem.

Another way to scan is to use the scanner option in your computer. Go to Control Panel. Double click the Scanners & Cameras icon. Feed your documents in the printer before starting the scan process.

Try it.
Please give this answer a four thumbs up rating it this help you.
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I have the Lexmark X3550 with the WiFi option board installed (makes it same as the model X4550) and get the “cannot retrieve applications list” message on one of the five computers connected to my router (Linlsys WRT54G V8) and using wireless printing and scanning. Just like everyone else with a similar Lexmark WiFi printer/scanner, I can print wireless, but cannot get the wireless scanner to work on one of my PCs.

The fix, in my case, was to change the Lexmark network name as follows.

1. Launch Lexmark Imaging Studio.
2. Right-Click on “View or change network settings”.
3. Enter a new network name in the first box shown. (This box contained the correct network name for my PC, but another name was needed to make the scanner work. I simply added “-lex” at the end of the current network name.)
4. Right-Click OK. You should return to the Imaging Studio screen.
5. Close the Lexmark Imaging Studio window. (The tray icon should remain at the screen lower right.)
6. On the printer, press the Scan Mode button.
7. On the printer’s display screen, select the Computer Name that you entered for the new network name. Just use the arrow buttons until the exact name is shown.
8. Press the Check button. The display screen should show “Downloading Applications List”. Within about 10 seconds the message should change to “ *Scan to Computer ”. Wireless scanning should now work.
9.. Press the Start Color or Start Black button. “Requesting Scan” will be shown. After a few seconds scanning will start. The process is a bit slow.
10. After a while you may see an empty small Lexmark window onscreen. Later, the Lexmark Imaging Studio will appear onscreen, then change to show many options and features. An image of the scanned item will appear in a Lexmark window. Save and/or edit the image. Another scan can be done by pressing the printer’s Check button again. Be sure the correct computer name is shown on the printer’s display.

That’s it. A new computer name was the solution. Your PC and printer may require a restart (power off) after changing the “computer name”.

Regards, Fbyrd
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this happened to me yesterday after recieving whatever lexmark update my computer downloaded. I restarted everything, computer and turned on/off fax and unplugged for a bit.

It seems to be working OK now.

I know that's lame dell-style, advice, but the restart worked for me.
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if you dont have the program installed find your installation disk and when u re-install it, it should come up again

SH33P
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