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Posted on Oct 06, 2008
Answered by a Fixya Expert

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Ir5570 losing network connection on sending only

We have a Canon ir5570. The machine is set up to print, fax and scanning(universal send). The machine seems to lose the ability to scan using universal send and must be powered down and then back up. Once, this is done it works, but it immediately within an hour does it again? When this happens printing is not affected, so I know the network still sees it. Any clues?

Thanks,
Mike

  • 3 more comments 
  • neps Oct 06, 2008

    Sending to network folder. We have a folder(s) set up on the server. The path is programmed into the one touch buttons. Thanks for reviewing so quickly.

  • neps Oct 06, 2008

    I'm not currently there but, I believe the firewall is on the router. I also believe we are using norton-symantec on the computers.

  • neps Oct 06, 2008

    Thanks, I will check this and get back to you.

  • neps Oct 09, 2008

    The firewall is on the router, the computers are running Norton symantec. Thanks.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Are you scanning by e-mail or to another computer?

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Tim Babcock

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  • Canon Master 2,794 Answers
  • Posted on Oct 06, 2008
Tim Babcock
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Is your firewall on the router or on the server? Are any of your computers using Windows firewall, McAfee, or norton security software?

  • Tim Babcock
    Tim Babcock Oct 06, 2008

    Make sure the firewalls are off on the computers. It will block the folders from working properly. All firewall should be ran on the router to keep the scanner folders working properly.



  • Tim Babcock
    Tim Babcock Oct 09, 2008

    If they are running Norton, chances are the firewall is block them. On some versions of Norton even after turning off the firewall, I seen problems with the machines dropping off the workgroup.





    The best way to check this is to go to a computer and select network in Vista or network neighborhood in Windows XP and see if all of the computers and folders appear on the network. If they don't Norton needs to be reconfigured.

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Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.
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  2. Press <Menu>.

  3. Press the right or left arrow button to select [Receive mode set], then press <OK>.

  4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.


    FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.

    MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
    ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
    FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
    DRPD: When you have subscribed to a DRPD service with your telephone company.

  5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods Sending From Your Machine (Memory Sending)
  1. Load the document on the Platen Glass or the ADF.

    05sj00199_01.jpg
    Sending from the platen

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    mp830_adfguides.jpg


    Sending from the ADF

    *MP830 shown

  2. Press <FAX>.

  3. Adjust the settings for your document as necessary.

  4. Dial the recipient's number using the numeric keys or speed dialing.

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    • When the document was loaded on the Platen Glass:

      1. When the following message is displayed, load the next page on the Platen Glass.

        nextpagelcd.gif

        If you have only one sheet to scan, press <OK>..
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      Note: Color sending is available only when the recipient's fax machine supports color faxing.
  • To cancel sending before sending a fax, press <Stop/Reset>.
  • To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
  • If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
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