Leappad Explorer black screen

Wow! Having the same problem. Worked great prior to downloading the apps. I also called the 800 number and we are waiting for a fix...Looks like we will not get one. If by some miracle we get a fix I will definetly pass it on. Wow! Having the same problem. Worked great prior to downloading the apps. I also called the 800 number and we are waiting for a fix...Looks like we will not get one. If by some miracle we get a fix I will definetly pass it on.

now you have me worried. this happened to my daughters just as you described. i thought it was the batteries going so i changed them. will keep an eye on it and will contact leapfrog support. will post something here again if i get any joy. thanks for making me aware! now you have me worried. this happened to my daughters just as you described. i thought it was the batteries going so i changed them. will keep an eye on it and will contact leapfrog support. will post something here again if i get any joy. thanks for making me aware!

Just wanted to pass on the intelligent response that I received from Leap Frog...............


We apologize for the inconvenience you are experiencing right now.

There are a number of possible reasons your toy may have stopped working.

Trying NEW non-rechargeable batteries is the quickest fix.

Note: Please make sure you are trying new batteries. Once found around your home will have power levels that are not the same and make the product not work correctly.

Note: Make sure that the batteries are installed the correct way. All of our product have a picture inside the battery compartment showing which way the batteries need to be installed. In the case of the Tag Reading System, both batteries face the same way.

Troubleshooting Step:

Sometimes it helps to clean the battery compartment with a dry cotton swab or cloth. Rub the gold contacts inside the battery compartment to release any dust or film. You can also use an eraser to 'erase' and clean the contacts.

Once you have cleaned the contacts, please make sure to install new non-rechargeable batteries before turning your unit on.

If the above recommendations will not help, please let us know. Just wanted to pass on the intelligent response that I received from Leap Frog............... We apologize for the inconvenience you are experiencing right now. There are a number of possible reasons your toy may have stopped working. Trying NEW non-rechargeable batteries is the quickest fix. Note: Please make sure you are trying new batteries. Once found around your home will have power levels that are not the same and make the product not work correctly. Note: Make sure that the batteries are installed the correct way. All of our product have a picture inside the battery compartment showing which way the batteries need to be installed. In the case of the Tag Reading System, both batteries face the same way. Troubleshooting Step: Sometimes it helps to clean the battery compartment with a dry cotton swab or cloth. Rub the gold contacts inside the battery compartment to release any dust or film. You can also use an eraser to 'erase' and clean the contacts. Once you have cleaned the contacts, please make sure to install new non-rechargeable batteries before turning your unit on. If the above recommendations will not help, please let us know.

thanks Celeste but to test that theory i have had the leappad connected to a 9v AC adaptor and have been playing it myself and guess what! white screeen with coloured lines. that kinda blows their theory out of the window-did they really think it would be so simple.i have emailed them and their reply said it may take up to 3 days for a response so if i hear anything more enlightening then i will let you know. in the meantime my leappad is going back to santas elves where i am sure they have a better solution than leappad. happy new year to you all.slan thanks Celeste but to test that theory i have had the leappad connected to a 9v AC adaptor and have been playing it myself and guess what! white screeen with coloured lines. that kinda blows their theory out of the window-did they really think it would be so simple.i have emailed them and their reply said it may take up to 3 days for a response so if i hear anything more enlightening then i will let you know. in the meantime my leappad is going back to santas elves where i am sure they have a better solution than leappad. happy new year to you all.slan

Dear LeapPad Explorer builders:
If this toy had any " Gold contacts " to clean, this toy would be worth much more than a measly $99.00 U.S. bankrupt dollars don't you think?
Gold prices dropping like a lead balloon!
Current Gold per ounce price: $1536.53 U.S. Bankrupt Dollars!

Buy low, sell high!
If you have anything left :=) Dear LeapPad Explorer builders:
If this toy had any " Gold contacts " to clean, this toy would be worth much more than a measly $99.00 U.S. bankrupt dollars don't you think?
Gold prices dropping like a lead balloon!
Current Gold per ounce price: $1536.53 U.S. Bankrupt Dollars!

Buy low, sell high!
If you have anything left :=)

My response to Leap Frog.........

I wish it was easy to fix this problem. I have tried what you suggested...still not fixed. I have also tried to connect it with a 9v AC adaptor and have been playing it myself and guess what....white screen with colored lines. Sorry but try again. Like I said before everything was fine until I downloaded the 4 free apps....maybe you should check your programming. My response to Leap Frog......... I wish it was easy to fix this problem. I have tried what you suggested...still not fixed. I have also tried to connect it with a 9v AC adaptor and have been playing it myself and guess what....white screen with colored lines. Sorry but try again. Like I said before everything was fine until I downloaded the 4 free apps....maybe you should check your programming.

This has started happening to my sons leappad. In my case i have also noted that when it happens (the small lines or the black screen), i place my thumbs on two of the opposite green corners and apply slight pressure - the game starts playing as if nothing is wrong. This seems to indicate that there is a loose connection...

Not sure what else to do - but i have asked my supplier for advice as my son is completely guttered that his toy is broken This has started happening to my sons leappad. In my case i have also noted that when it happens (the small lines or the black screen), i place my thumbs on two of the opposite green corners and apply slight pressure - the game starts playing as if nothing is wrong. This seems to indicate that there is a loose connection... Not sure what else to do - but i have asked my supplier for advice as my son is completely guttered that his toy is broken

I must admit that the leapfrog guys have impressed me with their quick response. I have included it below, for you to review:


.................................
We apologize for the inconvenience.

1) Open the LeapFrog Connect application, turn on the LeapPad and connect it on your computer.
2) Click on the Settings tab, LeapPad Explorer and then click Repair

If that doesn't fix it, connect again and click Settings > LeapPad Explorer > Reset

Note, when you initially connect the Repair/Reset buttons may be grayed out. It may take a couple minutes for all updates to download and the LeapPad to fully connect before these buttons are clickable.

Provide us with a full name, shipping address, phone number, place and date of purchase along with the alphanumeric codes engraved or stamped on the battery compartment of the product. We will enter this information into oursystem and we will get back to you.

If you have any further concerns, please let us know. I must admit that the leapfrog guys have impressed me with their quick response. I have included it below, for you to review: ................................. We apologize for the inconvenience. 1) Open the LeapFrog Connect application, turn on the LeapPad and connect it on your computer. 2) Click on the Settings tab, LeapPad Explorer and then click Repair If that doesn't fix it, connect again and click Settings > LeapPad Explorer > Reset Note, when you initially connect the Repair/Reset buttons may be grayed out. It may take a couple minutes for all updates to download and the LeapPad to fully connect before these buttons are clickable. Provide us with a full name, shipping address, phone number, place and date of purchase along with the alphanumeric codes engraved or stamped on the battery compartment of the product. We will enter this information into oursystem and we will get back to you. If you have any further concerns, please let us know.

Same thing happened to my daughter. She used it one day, only one day. I got it from Walmart with the $6.00 protection plan, I took it back. But good luck on finding any right now. So she now has nothing!!! We tried everything that they suggested and nothing. Same thing happened to my daughter. She used it one day, only one day. I got it from Walmart with the $6.00 protection plan, I took it back. But good luck on finding any right now. So she now has nothing!!! We tried everything that they suggested and nothing.

Kinda sad that a toy company like Leapfrog will not help customers with there faulty broken toy's thousands of good girls & boy's expect to play with after opening on christmas day!
They are only concerned with taking peoples money and laughing at us when we want a replacement toy which we payed over $200 U.S. Bankrupt dollars for!

************************* SHAME ON YOU LEAPFROG ************************!!!

Yeah, we are STILL waiting for leapfrog to get off there hands and send NEW replacement's of there BROKEN toy's to our mailing address.

First contacted leapfrog on December 26th, 2011. Kinda sad that a toy company like Leapfrog will not help customers with there faulty broken toy's thousands of good girls & boy's expect to play with after opening on christmas day! They are only concerned with taking peoples money and laughing at us when we want a replacement toy which we payed over $200 U.S. Bankrupt dollars for! ************************* SHAME ON YOU LEAPFROG ************************!!! Yeah, we are STILL waiting for leapfrog to get off there hands and send NEW replacement's of there BROKEN toy's to our mailing address. First contacted leapfrog on December 26th, 2011.

Same thing is happening to my son's leappad that he received in Dec 2012. So frustrating that the same problem is still around. Same thing is happening to my son's leappad that he received in Dec 2012. So frustrating that the same problem is still around.

I truely can not complain about leapfrog. I had to be pesistant and contact their offices in California not their customer service 800 number ( which is no where near helpful). After numerous phone calls I did recieve a new LeapPad for my son ( even if it's purple - not complaining ). I truely can not complain about leapfrog. I had to be pesistant and contact their offices in California not their customer service 800 number ( which is no where near helpful). After numerous phone calls I did recieve a new LeapPad for my son ( even if it's purple - not complaining ).

i was to go out an buy this product in the store...which i will not 15% would barely take care of the tax on the new device. We not only own the Leap Pad but we also have the Leapster Explorer. When there is not a service center to repair these expensive devices the least you could do if offer a better warranty. I will not purchase any more games, accessiores, or devices if this is the end result and the quality of service that this company stands for. If i could take it somewhere to get it repaired i would...instead you suggest that i buy a new unit...at your "wonderful" discounted price of %15 off. This is ridiculous and unacceptable. Like i stated in the previous email i know from the online forum (Fixya.com) that a one time replacement has been given to numerous people. I bought this for my son on his third birthday in June 2012. He also received the Leapster at the same time. SO this literally at in the box at the top of his closet for six months. When we did take it out of the box he played with it a handful of times. He was still too little to really know what to do. Only the last couple of months has it really gotten used regularly. Can you tell me when we registered the product online. We used this email do to that so you should be able to tell me when that took place. That would be the same time we finally took it out of the closet and the box. With this kind of warranty I now plan to go on the Leap Frog website and Amazon and any other website where these products are sold and warn potential buyers of the lack of repair options and no replacement option for the products they purchase from your company. I will NEVER buy another device, game ANYTHING from Leap Frog again. I will spend my money on a Naby or a Kindle Fire for my son. Amazon has excellent customer service and warranties behind their products. Thanks for the %15 percent but i will not be using it to buy any of your products. From: [email protected] To: [email protected] Date: Wed, 18 Sep 2013 15:54:36 -0700 Subject: LeapPad1 visual photo [Incident: 130918-000564] Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Subject LeapPad1 visual photo Discussion Thread Response Via Email (Amante A.) 09/18/2013 03:54 PM We apologize for the inconvenience. Unfortunately,the product that you have is beyond warranty. You may consider a15% discount code that you can use to purchase items on our online store. Please note that the code will not work on LeapPad Ultra hardware and App Center orders. Please verify when can we sent the code to your email. Should you have further queries, please let us know. i was to go out an buy this product in the store...which i will not 15% would barely take care of the tax on the new device. We not only own the Leap Pad but we also have the Leapster Explorer. When there is not a service center to repair these expensive devices the least you could do if offer a better warranty. I will not purchase any more games, accessiores, or devices if this is the end result and the quality of service that this company stands for. If i could take it somewhere to get it repaired i would...instead you suggest that i buy a new unit...at your "wonderful" discounted price of %15 off. This is ridiculous and unacceptable. Like i stated in the previous email i know from the online forum (Fixya.com) that a one time replacement has been given to numerous people. I bought this for my son on his third birthday in June 2012. He also received the Leapster at the same time. SO this literally at in the box at the top of his closet for six months. When we did take it out of the box he played with it a handful of times. He was still too little to really know what to do. Only the last couple of months has it really gotten used regularly. Can you tell me when we registered the product online. We used this email do to that so you should be able to tell me when that took place. That would be the same time we finally took it out of the closet and the box. With this kind of warranty I now plan to go on the Leap Frog website and Amazon and any other website where these products are sold and warn potential buyers of the lack of repair options and no replacement option for the products they purchase from your company. I will NEVER buy another device, game ANYTHING from Leap Frog again. I will spend my money on a Naby or a Kindle Fire for my son. Amazon has excellent customer service and warranties behind their products. Thanks for the %15 percent but i will not be using it to buy any of your products. From: [email protected] To: [email protected] Date: Wed, 18 Sep 2013 15:54:36 -0700 Subject: LeapPad1 visual photo [Incident: 130918-000564] Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Subject LeapPad1 visual photo Discussion Thread Response Via Email (Amante A.) 09/18/2013 03:54 PM We apologize for the inconvenience. Unfortunately,the product that you have is beyond warranty. You may consider a15% discount code that you can use to purchase items on our online store. Please note that the code will not work on LeapPad Ultra hardware and App Center orders. Please verify when can we sent the code to your email. Should you have further queries, please let us know.