The audio files will appear in the library and i click add and then they appear in the On My Child's Tag box but the button "Add to Tag" does nothing when clicked. They will not sync to the device. The button is orange and then turns green momentarily but nothing happens. I have already updated to the latest flash version too.
I've changed the battery. I've checked the country. I've installed everything on another computer. I've uninstalled and reinstalled. And still, the "save to tag" button does nothing. Nothing syncs. Any other solutions? There are audio files on the Tag, but I can't remove any and I can't add any.
Download the leapfrog tag utility program. This worked for me. You have to download it from leapfrog's website, run it, attach your tag reader to it. It will remove all your audio files, but when it's done, it will allow you to put them all back on. And you will be able to "save to tag" once again.
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Mine is doing the same thing. it's brand new. my daughter got it for christmas yesterday. i've even tried it on my husband's macbook. both our macbooks are up to date and her leap pad works. i'm about ready to take this stupid thing back to the store. it synced all the books except for her tangled book and will not sync again. i've even tried to restore back to factory settings and it won't even do that. i've deleted and reinstalled the leapfrog connect app 3 times. also seems that the stupid pen sucks down battery juice. i've put brand new lithium batteries in the pen and after 2 hours the pen is acting like it's dying and the only thing we've been doing is trying to sync it.
SOURCE: Leapfrog tag will not recognise the book Cars Tractor Tipping
Hello
Please take a look at this link and go through the steps. http://leapfrog.custhelp.com/cgi-bin/leapfrog.cfg/php/enduser/std_adp.php?p_faqid=1638&p_created=1208987240
Please let me know if this helps you out.
Thank you
Testimonial: "The problem was with the country settings on the audio - it seems that the book I had was from the UK and not US. Thank you for your help."
SOURCE: How to change battery on leapfrog tag? Trying
In order to change the battery on the tag "reading pen" turn it over and there is what looks like a flat head screw head on the back of the tag, it should be white. Give that a quarter turn and the back should pop off, ours was kind of tough to get off but after the back comes off you can replace the 2 AAA batteries. I believe the "pen" has to be turned on to connect to the computer so this might fix your connection problem also.
SOURCE: My computer can't detect the leapfrog tag junior..
I had the same problem. Sat in front of the computer for an hour trying to figure out what was wrong. In the end I unplugged the usb cord and plugged it into another usb outlet and it worked. Perhaps you could use someone else's computer? It seems that the usb connection is quite unpredictable.
SOURCE: The batteries in my daughters leapfrog Tag only
It might be the batteries or the brand of batteries. My son has had the tag reader for over a year now and we seldom change the batteries. Leapfrog may be against it, but we use rechargable enegerizer batteries. I can count on 1 hand how many times I've changed the batteries in the last 18 months.
SOURCE: lost leapfrog tag reading system cd for setup
Go here, you can contact their customer support if the software you need is not available. http://www.leapfrog.com/en/pages/support.html
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