HP Pavilion dv9720us Notebook Logo
Posted on Oct 03, 2008
Answered by a Fixya Expert

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Unknown device thank you very much for your solution ,I hope receive more solutions from you,I still have unknown device,device instance id is( ACPI\HPQ0007\2&DABA3FF&0) location on microsoft ACPI compliant system(code28) ,and I have another unknown device it called ethernet controller ,device instance id is(PCI\VEN-10DE&DEV-054C&SUBSYS-30CF103C&REV-A2\3&2411E6FE&0&50),location PCI bus 0,device 10,function 0 (code28), and the (OHCI compliant IEEE 1349 host controller)cannot start,I must tell you that I upgrade my computer to xp,thank you very much and I hope receive your answer as soon as possible

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  • Expert 186 Answers
  • Posted on Oct 06, 2008
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Joined: Aug 11, 2008
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I beleive that you had downgraded and installed a retail version of XP by erasing the preinstalled version of Vista in your Notebook.
However, all the drivers required for your Notebook may not be available with HP if your Notebook is preinstalled with Windows Vista.
I recommend you to try downloading and installing the drivers for HP Quick Launch Buttons from the link below for the first Unknown device in the Device Manager :
ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38266.exe

Save the file on to the Desktop or My Documents folder and double click once the download is completed to install the drivers.
For the Ethernet Controller, I recommend you to download the LAN Card Drivers from the link below :
ftp://210.51.181.211/cn/nic/INSTALL_VISTA_6208_0922.zip

Coming to IEEE 1394 controller, you need to download and install the Chipset Drivers which are available through the link below :
http://us.download.nvidia.com/Windows/nForce/15.24/15.24_nforce_winxp32_international_whql.exe

Make sure that you download and save the files in the Notebook and double click them once the download is completed and restart the Notebook after installing each of the drivers provided above.
Hope this helps...



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Try to go throw this tutorial and fix it your self

if you think you have a driver problem go trow this steps

  1. Open Device Manager (Control Panel>System>Hardware>Device Manager)
  2. The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
  3. Right click on the unknown device and click on Properties.
  4. Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
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Have a nice day...
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