The door handle also seems very loose
Hi.
The door latch is probably broken. Emergency opening can be done accessing the door latch from the inside of the washer assembly.
Before attempting an emergency opening, disconnect power cord and empty water inside the machine through the filter located at the bottom front side of the machine.
After removing water connect back the machine and try opening again.
If that does not work, then the machine must be disassembled. Most models have an emergency cable located on the inside of the door latch. Pulling the cable will release the latch.
The inside of the door latch is reached either from filter housing or from top of the machine. Either the filter (usually held by screws) or the top panel must be removed to access the inside of the lock mechanism.
Power must be kept off while doing maintenance. Due to the safety issues involved the door latch emergency opening and repair must be done by a trained technician.
Regards.
Ginko
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thanks i will wait and get a technician as dont think i can do this on my own
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