HP Officejet 6500 AllInOne InkJet Printer Logo
IDKidd Posted on Mar 26, 2017

920 xl black cartridge problems

My black ink cartridge will not print. This is the second ink cartridge I'm having problems with. The first one was a month ago where I spent over 2 hours with HP support to figure out what was going on. The diagnosis - faulty ink cartridge. Now it's a month later and the brand new one is exhibiting the same behavior. I've cleaned the print heads and checked the venting which is what support tells your to do but still no success. I've had this printer for over 2 years and have had no problems until last month. Two questions: what's causing this problem? and is there another solution besides cleaning print heads and checking venting and eventually paying more money for another ink cartridge?

5 Related Answers

Anonymous

  • 54 Answers
  • Posted on Sep 21, 2007

SOURCE: new black print cartridge not working

in printers there are types of mode in printing these are draft, normal, best, and sometimes theres also an enhance mode. check your printer properties before you start another print, check whether it is set to the said mode. i suggest that you set it in normal mode. this is the usual mode used in printing. then lets see.

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Anonymous

  • 9 Answers
  • Posted on Oct 29, 2007

SOURCE: HP PSC 1350v Check Print Cartridge Light

Check the date on your ink cartridge.  I bet it has expired. If you put in a "new"cartridge but it is even an HP one with an older date, it may not work.
I had my printer stop in the middle of a print job.  It was printing fine and suddenly would not print.  So I refilled the cartridge with an ink kit I had on hand and reinserted it--no go!  Then I opened a remanufactured cartridge (office depot) I had bought some time ago and inserted it.  No go, despite the fact I could see ink coming from the jets.  I finally gave up and bought a new HP ink cartridge, and it worked just fine.  But it bugged me why the new one would work and the other two that seemed just fine would not.

Later I learned that HP has a chip that reads the expiration date on the cartridges and that is what keeps those old ones from printing.  I found one trick of setting my date on my computer back to a year earlier than the exp date on the cartridge.  I saw the date on the remanufactured one I had tried earlier was 2005, so I set my computer date to today date but year 2004.  After forcing me to do print alignments several times and take the remanufactured cartridge out and put it back, I got it to print just fine.  And that 2005 cartridge that would not work earlier is what I am printing with right now.
Be advised, though, if you try the date setback, that HP printer will buck and try every way to not let you use that old cartridge.  You must say no to reflashing if HP tries to pull that on you.  And you will take out and put back that same cartridge multiple times and keep printing alignment sheets 3 or 4 times before you are successful.  But, if you persist, you can get it to work.

Anonymous

  • 2071 Answers
  • Posted on Aug 25, 2008

SOURCE: HP Photosmart D7160 insists ink cartridge is empty; won't print

Are you using compatible cartridges? If so have you removed any tape that covers the vent hole if required. Many compatibles need to have a piece of tape removed. If you forget the ink cant get out as the air can't get in.

If it not a piece of tape and there are no flashing lights it could be that the nozzles are blocked or the wick has dried out.

You can do a manual cleaning using some kitchen paper and a little solvent and a small plastic bag.

The first thing we need to do is get the head away from its parking position. Switch on the machine and when the head has moved away from its park position, remove the power lead.

With the top of the machine open, you should be able to move the print head carriage by hand.

Look to the right where the head carriage is normally parked and you should see the pump cap area. It will be a black looking spongy pad covered in ink.

Now take a piece of kitchen paper and fold it over a couple times to make a pad approx 3"x1". Now lay this pad over the top of the pump cap and fold the left edge down toward the base of the machine as in image one (the tissue is the yellow bit in the image)

Now take a syringe or similar and put some solvent into it. The solvent I use is JR Ink Jet Cartridge flush as seen on ebay and the like. If you have any ammoniated window cleaner like Windex you can use this. Put the solvent onto the tissue making it quite damp, but not totally soaked.

Manually move the print head GENTLY back to its park position. The pump cap will try to raise up to meet the bottom of the print head as you move it back. Be careful no to force it or you may break something.

What we are trying to do is bring the solvent dampened pad into contact with the print head. Once located, leave the pad for 5 or 10 minutes whilst the solvent does its trick.

Now move the head away from park - again being gentle. You should now see the pad is a horrible black lump of mush. Pick it out and put it in the plastic bag ? where a glove or use tweezers or pliers.

Repeat the process again but this time let it to soak for just about 1 minute. You should now see the individual ink colours soaking into the pad. If the pad is still black, repeat the process a couple more times.

Once you have some evidence of the individual colours you can run a head clean via the driver or printer control panel.

Then print a nozzle check sheet and if all has gone according to plan you should have a full complement of lines.

This method is applicable ONLY for loss of a few lines on the nozzle check sheet. If you have loss of all the lines in a single or multiple colours, you need to investigate further. It is possible that the pump has failed, the pipes are clogged or something else is causing the problem.

If that does not sort it out, tru using a syringe to put a couple of drops of solvent onto the wick. Its the black plastic spike that stick up and goes into the bottom of the ink cart when it is installed. Put a cupole of drops in, put the cart back in and leave it fpr about 10 minutes. The re-try a head clean using the driver/status monitor.

There is another possibilty after this which relates to a hardware problem but this generaly causes a loss of all ink.

Hope this may help;

Regards,
VOTIT

Anonymous

  • 1 Answer
  • Posted on Oct 13, 2008

SOURCE: Problem printing with HP Business inkjet 1200 1-800-532-4187 IS SPAM

I have a HP Business Inkjet 1220 Printer, and the block ink cartridge light is flashing. I replaced the cartridge with a brand new one, closed the door, and black ink light is still flashing. I put in another neew black ink cartridge, closed the door, and same issue- black cartidge ink light flashing. I cannot print- what to do?

rstar111

  • 5 Answers
  • Posted on Nov 28, 2008

SOURCE: Blank Ink not pumping to print head

Turn off the device after removing the printhead After removing the printhead, turn off the device, wait about 20 seconds, and turn it on again without the printhead installed. After it has restarted, reinsert the printhead.

it will go through this long routine of perhaps 20 min or so. after its compleate it should print great.

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