Problems occurs every year. We use generator only in December and January for a total of about 50 hours/year. Honda dealer tells us bad gas, sludge in gas, water in gas. Taken it to dealer about six times over the last 10 years - always the same story. Often will still stall after bringing it home from dealer. It might run ok once and then start stalling again.
With regrets, I do not have any personal experience with generator troubleshooting. However, I have been informed by some people that have good experience with them that a generator needs to be run for a couple of hours every month to keep the system in proper order. Should a generator sit idle for ten months, the fuel can actually "shellac" inside the carburetor and lines. This will then travel to areas that will gum up - thus the necessity to drain the tank and carburetor completely.
Here is their advice:
http://powerequipment.honda.ca/parts-service/storage-tips
Your service person(s) may not be aware of the time the unit sits idle, and if they are aware - then they are not giving you straight facts (in my opinion). I would suggest contacting Honda customer service directly, and explain this situation to them - they will probably be more then happy to have a technician assist you properly. Contact the 'customer relations' number, and they will direct you from there. Here is the link:
http://honda.ca/contact_us
I am sorry I couldn't be of more help.
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