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There should be snap levers on the sides or front of the unit. From there the top should pull up like the hood of a car. With the seals it may seam a little tough. Inside you will find the bag.
Check if there is debri at the bottom behind the roller where the dust gets sucked in. There is a reset button in this area. Press it with a needle or pen tip. Hold it for about 5 seconds.
There is a overburn protection if their is obstruction in the hose due to which the vacuum shuts down. Resetting it will fix this issue
Try pushing the reset button located at the bottom on the back of the machine. If the reset button has tripped it usually indicates a clog or restriction somewhere caused the motor to overheat.
First replace the belt if it's over 6 months old. Stretch belts lose elasticity. It may still turn the brush roll but when vacuuming the carpet it may be slipping and not turning fast enough. Make sure bags and filters are good.
Sounds like something got into the fan, or the fan broke, stalling the motor. But this should have at least a 1 year warranty on it. In your owners manula, there should be a contact phone number that you can call and find out the nearest warranty repair shop. It may also be on the tag where the model and serial number are.
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