Question about Polycom SOUNDPOINT IP 501 SIP

1 Answer

I have a polycom 501 that is not working correctly. The speakerphone microphone is only recording static. This is as tested using the builtin diagnostics. If I record with the handset and then play with the speakerphone, I hear it fine. Is the microphone a replaceable part? The phone works perfectly otherwise.

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  • 45 Answers

Best to contact your phone system provider, to determine if it is or if it still under warranty.These types of items are generally not user serviceable.

Posted on Dec 15, 2017

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6 Suggested Answers

6ya6ya
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SOURCE:

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Posted on Jan 02, 2017

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SOURCE: Dead Polycom 501

u have the cable plugged in backwards
check it

Posted on Jul 26, 2008

  • 1 Answer

SOURCE: just installing polycom 501 phones with nextiva

Ohh this mean, you did not register this extension on your phone system. Create this extension on your phone system. Be sure that password given on Phonesystem is also configured on phone too.

Posted on Nov 14, 2008

  • 1 Answer

SOURCE: PLANTRONICS Headphone won't work with IP 501 sip, polycome phone

Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.

Posted on Apr 24, 2009

SOURCE: Making a Polycom SoundPoint 501 work on an Avaya IPO

As you have probably found, SIP phones are not supported until R5, which just came out.

Posted on Sep 27, 2009

brodie7838
  • 11 Answers

SOURCE: can ping my polycom 501 but cannot open with my

Have you tried a factory reset from the menu interface? Be careful if you do, and only choose "Format File System" as a last resort, and only if you feel comfortable enough setting up a FTP/TFTP boot server to re-provision the phone, as this option will erase everything, and then all it'll do is get stuck in a boot cycle until reprovisioned.

Posted on Feb 26, 2010

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Polcom phones stop ringing


go to this website and go to customer support www.polycom.com

Jun 24, 2008 | Polycom SoundPoint IP 501 IP Phone

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Polycom IP 501 won't reset to default when using MAC address as password


If your phone isn't on a constant reboot cycle and can boot up, then go into Admin Setting and do a Format File System reset. NOTE: Only try this if you know how to download the software files onto the phone via FTP server. Once you download the latest software your phone should be almost as good as new.

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You need to reinstall all the files back onto the phone. You can get the files from the Polycom Website. You can also follow the instruction from my Polycom 501 Fixya blog to see how its done.

Jun 15, 2011 | Polycom SoundPoint IP 501 IP Phone

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Can ping my polycom 501 but cannot open with my


Have you tried a factory reset from the menu interface? Be careful if you do, and only choose "Format File System" as a last resort, and only if you feel comfortable enough setting up a FTP/TFTP boot server to re-provision the phone, as this option will erase everything, and then all it'll do is get stuck in a boot cycle until reprovisioned.

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2 Answers

Polycom ip501f error, application is not present


Make sure you have the latest BootROM and SIP config files for this polycom(sip.ld, sip.cfg, etc...) on your TFTP server. If you do not have this - download from here - http://www.polycom.com/support/voice/soundpoint_ip/soundpoint_ip501.html

If you do not have a TFTP server, you can download one for free.

Dec 04, 2008 | Polycom SoundPoint IP 501 IP Phone

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Making a Polycom SoundPoint 501 work on an Avaya IPO


As you have probably found, SIP phones are not supported until R5, which just came out.

Nov 11, 2008 | Polycom SoundPoint IP 501 IP Phone

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How to activate my builtin mocrophone


Dear

to activate builtin microphone do following step:-

1- double click on volume icon (right side down of ur desktop), Playback control window open.

2- In playback control window click on options>properties.

3- In properties windows u see "adjust volume for" area , here click on "recording".

4- while click on "recording" down u will see option for ur recording devices (Line In, Microphone,S/PDIF in etc ) select on microphone and click ok.

5- now u will see " Recording Control " window here select microphone and adjust volume for microphone

Ok now u will turn on ur Microphone Try to chat with anyone to ensure ur microphone is working.

Oct 22, 2008 | Dell Inspiron B130 Notebook

2 Answers

Dead Polycom 501


u have the cable plugged in backwards
check it

Jul 25, 2008 | Polycom SoundPoint IP 501 IP Phone

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