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Anonymous Posted on Sep 30, 2008

Base unit line 1 is flashing no dial tone

At the base unit line 1 is flashing the LED is reading "L1 In Use". Line 2 works fine. Have checked all other phones none are in use. Unpluged/repluged AC units for both seperate phone units. Have unpluged/unpluged phone lines from wall phone outlets. Still same problem.

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  • Posted on Sep 30, 2008
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We followed your instructions and are not sure what worked, however, this AM phone line is working.

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0helpful
2answers

No dial tone?

check power plug at base is plugged in and turned on at power point ( this has happened twice in last two days on my phone base power pack - by others unplugging it)
Check line cord at base unit is plugged in too
base phone not working suggests no power on base and phones battery has gone flat .
0helpful
1answer

Phone not working

Hi Pam,
Try these..1...remove your telephone line from base unit and fix it into a working land phone and check whether is it having normal dial tone.If it's having engage tone(beep beep...)remove paralleled phones and re connect to cordless base unit.
2.If line is ok (normal dial tone with full volume) & still display indicates line is busy, your main base unit must be having faulty components inside.Commonly these defects happen in thundering or surges through telephone lines.You have to take full set to a repair shop.
Rana.
0helpful
1answer

RCA visys dect 6.0 Line 2's light is lit and no dial tone. All handset are in off mode. Only Line 1 is available

Are the phone cables correctly connected to the base unit? Try a new cable for Line 2, if you have separate L1 and L2 jacks. (If the lines are integrated in one jack, make sure to use a 4-conductor RJ11 cord.) I assume the service hasn't been cancelled for line 2 and that you are at a wall plate with both lines.
If you have separate jacks, I like to use a different phone to check the jack. (A simple old fashioned corded, single-line phone is useful to check for a dial tone.) Try checking Line 2 at another jack, if you have one.
If you do not have a dial tone, find where your service comes in. Open the box and look at the terminals. If you are lucky, you have an RJ11 port. Plug in your test phone in to the Line 2 connection and listen for a dial tone. If there is no dial tone, contact your telephone company. They will fix an outside line problem for free. (Mice and other things can damage the wiring. A lightning strike could damage a filter if you use the line for a high-speed internet connection.) If the terminal doesn't have an RJ-11 plug option, you will need to ask your telephone company to test the line.
If you recently had work done on the phone line, check for any wires that are loose. When we got our phone line upgraded to fiber optics, one of the telephone jack lines didn't get connected to the terminal in the new box. We found the wire behind the vinyl siding and got signal as soon as the wire was reconnected.)
If you have a dial tone at the box and no wires are obviously disconnected, you'll need to trace the wires inside to find a broken connection. If one jack worked for Line 2 and another didn't, check inside the wall plate. There are two wall-plate styles. The ones with a keystone jack needs the conductor wires pushed down into the correct slots. A punch-down tool is available from most hardware stores in the wiring section. The screw terminal type requires the individual wires to be stripped and then secured. The correct terminal positions are shown here: http://www.lanshack.com/wire_phone_jack.aspx . Otherwise, you need to trace the wires in the walls to find the break in the continuity. Your phone company will do this for you for a fee. If you have a line filter inside, try replacing it.

I hope this helps.
Cindy Wells
(I've called the phone company several times when we lost one line. Mice and lightning damage to the filter have both been culprits.)
1helpful
1answer

My phone doesn't have dial tone. Each time I dial a number and try to call,it wont work. I call my phone but it wont ring. I need help on this. What happen to the phone? Or what should I do?

If you have another phone connect it to the wall outlet to see if you get a dial tone. This will indicate if your base unit is faulty.
Check the power adapter to the base unit, make sure it is getting mains power.
If the base unit has dual phone lines and if line 1 is only connected and the line 2 has beed selected then you cannot get a dial tone. In the chase press the line 1 to get a dial tone.
If your base unit has only one line then check the phone line at the wall socket make sure it is plugged in tight, also check the the connection at the base unit.
If this does not work then ring the phone company and get the to test your phone line, you may have a faulty line to your home.
0helpful
1answer

Hi, I have a Panasonic Cordless phone with 2 bases. I have moved one from upstairs to the phone jacket downstairs. Our third phone worked fine until I switched two of them around. Now only the plugged...

You could plug your non-cordless phone into suspicious phone jack to see if you have dial tone-if you dont have dial tone, the line maynot be connected and you should open the jack to see if there is more than 1 cable attached. If there is more than 1 cable attached and you dont have dial tone at other end of cable the cable might be cut or shorted somewhere inbetween. You can test continuity by tying 2 wires together and test with a multimeter on resistance to see if it is open circuit or maybe even short circuit. To test for short circuit, untie the cables and you should not get a reading. If you do have dial tone when you plug in non-cordless phone the distance might be to far for receiver to pick it up(ie..greater than 10 metres). I hope this has been helpful.
0helpful
1answer

The phone lights up when put to charge also the red light on the base,, but when the phone line is connected it wont work ..What do u think is the problem?

The battery in the handset could be bad . First I would test that the base unit is recieving dial tone by pressing speaker button on base unit. If there is dial tone then problem is in handset or in base unit communication to handset. Try resetting power to base unit. Check manual for any re-initialization procedure. If the base unit is not receiving dial tone then I would test that the phone line is delivering dial tone to the base unit by connecting a known good phone to the line cord. If the dial tone is not present , problem could be in line cord from outlet, outlet, building wiring, or service provider.
0helpful
1answer

L7780 cannot get dial tone on 2-line outlet. Are there any work arounds to this problem?

There is a problem either with the Line Interface Unit (LIU, also known as the fax/phone line connector) or the fax hardware, because the unit is having problems sending or receiving faxes. The unit may hang on "Initializing." This document explains how to troubleshoot the LIU and fax hardware. SOLUTION: Please perform the following: Front panel hangs on "Initializing"
  1. Pull the power cord connector from the back of the base unit to recover from the error.
  2. Unplug the LIU from the back of the ADF. It is located on the left side (facing it), and is where you plug in the telephone lines.
  3. Plug the power cord back in, power it up, and see if it hangs without the LIU inserted.
  4. If it does not hang without the LIU inserted, power the unit down, plug the LIU back in, and power it back up. If it hangs, the LIU is faulty.
  5. If it does hang without the LIU attached, unplug the ADF from the base and see if it hangs. If it does, the base is faulty.
Testing the LIU The primary test for the LIU is whether or not you get a dial tone. Sometimes, you need to re-seat the phone line several times to get a good connection. If after trying the things below, there is still no dial tone, or initialization hangs, the LIU may need to be replaced.
  1. Verify that the phone line is connected directly from the wall jack to the plug in the LIU that says "To Wall Jack."
  2. Verify that the LIU is plugged securely into the product. If it is not, there will be a message at power-up saying the LIU is not connected. If it is, the date and time will display.
  3. If the LIU was re-seated, cycle the power on the unit. The unit should display the date and time.
  4. Unplug all other accessories, like a telephone answering machine or modem. If the LIU appears to work fine after unplugging them, these accessories may be interfering.
  5. Place a document in the Automatic Document Feeder (ADF). The display will flash "Document Loaded."
  6. Press Start Fax to verify there is a dial tone. If so, try sending a fax.
  7. If there is not a dial tone, unplug the product from the wall jack, and plug in a regular telephone to verify there is a dial tone at the wall jack.
  8. If there is no dial tone on the telephone, the wall jack or phone line may be faulty
1helpful
1answer

Message reads: "Check tel line"

You can remove your telephone line from the base unit and fix it to stranded telephone unit and hear the dial tone.If it heard then some inductor or else part may be broken inside the base unit due high current surge.If the dial tone didn't heard from the other phone also check for the corroded line cord or modular box fault with the tel line.There should be 30 Volt-50Volt D.C.Voltage at your wire ends.

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0helpful
1answer

No dial tone on handsets

Hey.. Did you check to see if the phone is registered correctly ???
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