Main motor not turning. Check for a major paper jam in the fuser unit. Open the front door and on the left side is the fuser assembly. Push in the green knob and turn the fuser. It should turn rather easily. If not it is jammed. That is the most common cause. Other than that you would need a technician to determine what assembly in the machine that has locked up and thus preventing the main motor from turning.
390 views
Usually answered in minutes!
×