Sounds like you broke a connection on one or both wires check for breaks in the cord
SOURCE: Dyson cleaner keeps cutting out, no blockage found, filter clean.
1. Check the on/off button these can also be troublesome and if you've stood on the cable once or twice you could have a break in the wire and it's shorting, check by turning on and wiggle cable around where it enters machine.
2. Faulty thermocouple, it is held in a white plastic housing screwed with one T15 torx screw to the motor housing. You could replace it but I just shorted mine with some wire and it hasn't failed since and more importantly not caught fire yet!
SOURCE: Dyson collecting debris/hair, ect on top of hepa filter?
Called Dyson today about the cyclone canister clogging in my DC17 Animal. Turns out it's a problem with the black rubber gasket in the bottom of the canister. This also causes the HEPA filter to get lots of dirt and debris on top of it. They are sending me a new Cyclone canister with the corrected gasket. This will prevent anything but small particles of dust from entering the top of the cyclone and the HEPA filter should no longer collect all that stuff. Hope so!
SOURCE: Dyson DC 24 blockage between brush bar and
You can remove that short length of pipe very easily. Just pull it away from the fitting at the vacuum end and unscrew it from the brush bar end. While you've got it off, check it for splits (which are common) and replace it with a new one if it is damaged.
Testimonial: "Solved problem first time,also one we thought was a manufacturing fault,that side hose uremovable,were doing it wrong and this told us the right way."
SOURCE: dyson dc07 animal\ no suction
Hello,
There could be a few things that would cause your Dyson to have no suction. I will give
you detailed step by step instructions along with pictures on how you can
diagnose this.
Possible Problem
#1. The first problem is extremely common. In fact, we probably see
between 2-3 of these problems every week. It mostly happens after people
take the bottom plate off the vacuum in order to clean the roller brush. What happens
is when they reinstall the bottom plate, they put it on on
incorrectly. It's actually very easy to do. When the bottom plate
(soleplate) is installed wrong, there will be a gap between the bottom plate,
and the agitator housing, or the purple tray the roller brush sits in. This will cause the
soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to
the user that vacuum has lost suction power because without the brushes hitting
the carpet, the machine will not pick up very well on floors, but when they use the
attachment hose there's plenty of suction power.
Here's a picture of the WRONG way to install the bottom plate. Notice the gap in
between the two housings:
Here's another picture, that is the RIGHT way to install
the soleplate:
I would say probably 6 times
out of 10 this is the problem with the customers machine. If you checked the
soleplate and it is installed correctly, move on to the second possible
problem.
Possible Problem # 2. Turn the
vacuum cleaner upside down so the brush roller is facing upwards. I found the
easiest way to work on it is to put it on a counter top or work bench. On the
left hand side behind the roller brush you should see a flexible transparent
hose that goes from the motor to the agitator housing. This hose actually
has a lot of strain on it when the vacuum cleaner is in the reclined position.
When the first few series of Dyson DC07 models came out, they didn't make this
hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually
right where the end of the hose that goes into the agitator housing. Examine your
hose and see if you have any visible cracks in this hose. If you need to you may
just remove the entire hose assembly by pulling on it. It will easily come right
out of the machine so you can inspect it better. Here's a picture of where the hose
usually cracks:
This would
also explain why the vacuum works fine when using the attachments, but not on
the floors. The attachment hose uses a different suction channel, and when the
machine is in the upright position, no suction goes through this hose. If you do
find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part #
904219
Possible Problem #3.
I would suspect that this may not be the problem, but if neither of the
solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added
there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction
port covers at both of these locations:
Possible Problem #4. If none of the above solutions worked for
you, try this last one. The Dyson DC07
models use a clutch mechanism that stops the roller brush from spinning when
changed from carpet mode to bare floor mode. This clutch mechanism is a notorious
problem with all Dyson models, in fact they were such a problem that Dyson
had to redesign the DC07 model to a non-clutch system. Even if yours is one of
the newer ones that don't use a clutch, yours still has a belt inside. You can
tell if your model uses a clutch or not by the shape of the roller brush. If
your brush is a perfect cylinder shape, yours does NOT have a clutch. To check
and see if the clutch or the belt have gone bad, first release the handle on the
vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet
mode. Now while the handle has been released, turn the machine upside down and
see if the brushes are spinning. If the brushes are spinning then turn the
vacuum right side up and put the brushes on the floor. Can you still hear the
brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your
brush roll, clutch, or belt have gone bad.
If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.
If this repair was helpful to
you, please be sure to rate this repair as helpful by clicking the thumbs up
icons in the top right hand corner of the repair. Thanks so much!
Chris J.
GoVacuum
SOURCE: No suction on wand of Dyson DC14 Animal
Hi its Darran at Dyson.
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
Kind regards
Darran
Dyson customer Service
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