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Try holding the menu button and center button at the same time. this should reset the ipod completely. Its a force power up and power down similar to Zapping your PRAM on a computer. this should reset the configurations Hopefully that helps
you can find all the ipod software online at apple.com, it's only the old ipods that came with cd's the newer ones starting form 06 i believe don't come with cds. so just check out apple.com for the software.
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