Where do i find the security key

please login to your browser via 192.168.1.1 and change the wireless channel to either 1 or 11.
also if your wifi encryption is set to WEP please change it to WPA2 or WPA.

this is nothing to do with virgin media going down, you have malware on your pc! Try downloading and running Spybot from safer-networking and malwarebytes free version from download.com. If they don't work then you need to take it in to your local pc repair guy.

maybe the problem is in your laptop.,.

If you can connect directly to your virgin Media Broadband and get internet then your laptop and broadband router is fine.

The wireless router appears not to have a DNS entry and you will need to add that manually.

I suggest that you connect directly to the Broadband modem, be sure you can get onto the internet. Once you have confirmed you can get onto the internet you need to get the dns information from your Broadband modem for later.

once connected directly to the broadband modem, click start>run> then type "CMD" then click open. you will get a prompt type the following and record the DNS Server ip addresses.

"ipconfig /all" then hit enter
this will display your ipaddress information but mostly you need the DNS server ip addresses.

once you have recorded them rerun the install, but this time instead of at the end of the install where it shows the Wireless router information you can modify or change it and add the DNS server entries.

Also by default most wireless routers ip address is 192.168.1.1 and you can type that from a internet explorer and change it from there as well. I believe it's no ID or user name and the password is admin.

Good luck

try reboot your router

virgin media is dsl not adsl which is the router you had

Try reseating te broadband connection to the router.

It soundslike your router works if it connects to your laptop with a great signal. But its not sending any information through.

Try reseating. if it does not work. you might need to do a fresh reinstall of the router. Usually the broadband connections attach itself to a mac address of a network card. If you recently put a new router the network cards MAC address is different and it might not send signals through. like for me for cable i have the same issue.

Try this let me know how it does. If any problems please let me know.

I hope this helps
Please Rate.

Hi fozzy211 - Please don't rate this 'til were finished. You've got two things going on. You said it's telling you to check the cables and then you say it's saying the router isn't from Verizon. Is it both? Are the cables hooked up correctly to your knowledge? We can fool Verizon's system. Let me know if you actually have two problems. For now I would only hook up one pc via wired until it's working. I'll await your response. Thanks.

Jeff

call the network router company and request a new security key.

I would try to uninstall both the orangehome network and the virgin broadband software.

Reboot the computer and then try to run the virgin broadband cd again.

Let me know if this works for you.