Hi Pauline,
I'm sorry to hear you're having difficulty fitting your new cyclone pack. If it won't empty when you pull the trigger, you may want to check you have the clear bin and cyclone pack aligned and fitted together correctly.
You might want to give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), as one of our advisors will be happy to help you check everything is correct with your machine.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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