My magicJack is not working; there was an error report on my computer yesterday.

A voice over Internet protocol device, magicJack allows you to make and receive telephone calls from your computer using a USB device. While magicJack does not officially support sending and receiving faxes, you can connect a regular fax machine to the magicJack device to send and receive faxes.
Attach the magicJack device to a USB port on your computer.
Connect the phone wire to the port at the end of the magicJack device.
Connect the other end of the phone wire to the "Input" jack on your fax machine.
Turn off error correction on your fax machine, and set your fax machine to the lowest possible transmission speed. Consult your fax machine's user guide if you do not know how to turn off the error correction or lower the transmission speed on your fax machine.
Send a fax to your magicJack phone number to receive a fax. You can find your magicJack phone number at the top of the magicJack splash screen that will display on your computer after inserting the magicJack device.
Send a fax from your magicJack by loading the fax you want to send into your fax machine and pressing the "Send" button.

For error 4.

On your softphone, please do the following:

1. Click "Menu" on the top right-hand corner
2. Click "Advanced Users"
3. Click "Restart"

If your magicJack is plugged into your modem or router, unplug it from the power source, wait 30 seconds, and plug it back in.

If that does not work:

<Requires some technical understanding. Explanation below. >

1. On your computer, go to Control Panel
2. Go to Network Connections
3. Right click on your active Internet connection
4. Select Properties
5. Scroll down to Internet Protocol (TCP/IP)
6. Click on Properties.
7. In there check the little circle that says "Use the following DNS Server address".
8. In Preferred DNS Server type in: 67.90.152.122
9. In Alternate DNS Server type in: 67.107.71.186
10. Click OK and OK.

Now restart your magicJack, by following the steps above.
For error 1
If you hear error 1 while trying to place a call with your magicJack, it means that you are not connected to the Internet.
To resolve this, make sure that one end of the ethernet cable is plugged into your modem/router/switch and the other end into your magicJack.
You also need to make sure that your modem/router/switch is powered on and that the port you have connected the magicJack to is functioning correctly.

Whenever something goes wrong, WIndows notifies you and asks if you want to send the error report to Microsoft. Just click on "Send error report". That's all there really is to it. If it was a Windows problem a solution can be found for that error, it will be installed on your computer via Automatic updates.If it was caused by the program that crashed, sometimes there is a solution, but sometimes there isn't (at least not from Microsoft).

As long as you were actually able to click on the Send report button, you've done your part. You'll just have to wait.

The installation must have gone wrong somewhere, Uninstall and install again.
If the program works anyway. Just disable the "Send Error Report" message:

To access the settings for the reporting feature:

• Click Start.
  

• Right-click My Computer, then click Properties.
  

• Click the Advanced tab.
  

• Click Error Reporting.
  

To configure the error reporting feature:

• By default, error reporting is enabled. To disable it, click Disable error reporting. To continue to be notified when errors occur without being prompted to report the errors, click to select the But notify me when critical errors occur check box.
  

• Specify whether you want to use error reporting for the Windows operating system, for programs, or for both Windows and programs.
  

• To report errors only for selected programs, click Choose Programs, click All programs in this list, and then click the programs that you do not want to include.
  

• To add a program that is not listed, click Add, type the name of the program, or click Browse to find the program on your computer.
  

its not the printer but magicjack. I have the mx860 its great but magicjack stopped supporting fax after an update came out. mine used to work great, but then just stopped after no change on my end

Hi,

if it is Showing ” Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience ” Click “Don’t Send ” and everything get closed ,This Window error Report generated by microsoft is sometimes create problems for you , it is suggested you to dont ever click Send Error Reports or ” Please tell Microsoft about this problem ” because it will send all yours computer details to Microsoft , and creating problems for you.so its better to disable that error repor,so that such problem not arise in future,There are three methods to disable Microsoft error reporting.

• To get rid of this MS Error Reporting, Right-click the My Computer icon on your desktop and choose Properties.
• In the System Properties , go to the Advanced tab and click Error Reporting.
• Select disable error reporting This will make any crashing program’s window simply close itself.
  
  
• You could also click But Notify Me When Critical Errors Occur, but it might be even safer if you select Enable Error Reporting.

Inspite of this technique you can also disable error reporting via control panel as well as via editing registry .

Tags: Dont Send, Error Reports, Microsoft, Window Error

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I think you may want to see this Frequently asked question regarding using MagicJack overseas.

Can I make calls to countries outside the US and Canada on magicJack?

You may be getting the verify your Login message, because according to their knowledge-base, to call from another country outside of the US and Canada, you have to actually prepay for to use International minutes with MagicJack.

This may be why you are not getting the connectivity to place your calls through the MagicJack from within England. Take a look at that link.

-Mactechtrainer

Hii

You can follow the steps inorder to hide this error from popping up every time :-

RIght click on MY COMPUTER icon > PROPERTIES > ADVANCED tab > ERROR REPORTING (on lower right of the properties window) > Select DISABLE ERROR REPORTING.

Regards and hope it helps u.

CHEERS

I had the same problem trying to send out faxes out using my Brother MFC 7340. I use a magic jack phone line. Page 106 of the user manual says if sending via VOIP phone line, you should press menu, then 2, 0, 1 to select "Basic (for VOIP) mode. Then press ok. Then press stop/exit. This cuts the modem speed down to 9600 bps and turns ECM off. Then retry to send the fax. I did that and can now send and receive faxes.