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you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel system and security scroll to sytem tab you will see device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click
you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps you
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