Roller marks on paper

Paper Tray Rollers Step 1 Turn off and unplug your HP printer. Pull out your printer's paper tray and locate the printer rollers on the paper tray. Each roller is gray or black, and they are made of rubber. Remove the rollers from the tray.
On HP inkjet printers, the printer roller is not on the paper tray; it is on the area inside of the printer where the paper tray slides into the unit. Remove the paper tray and sit your HP inkjet printer upright, so the paper tray area is facing upward, and then look for the printer roller.
Step 2
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the paper or internal tray rollers with the cloth. Fold the cloth in half and repeat the cleaning process until the rollers are free of dust and debris.

Step 3
Wipe the rollers with a dry, lint-free cloth to remove any remaining dust or debris. Let the rollers dry completely before sliding the paper tray back into your printer.
Internal Pickup Roller - Laser Printers Only Step 1 Turn off and unplug your HP printer. Open your printer's front door and pull the printer's toner cartridge toward you to remove it from the printer.
Step 2
Locate your printer's internal pickup roller. The roller is gray or black, and it is made of rubber. Lift the roller upward, towards the front of your printer. Pull the roller gently out of the printer and lay it on a clean surface, such as a desk or workbench.
Step 3
Pour 1 tbsp. of isopropyl alcohol or clean water onto a lint-free cloth and scrub the pickup roller with the cloth. Fold the cloth in half and repeat the cleaning process until the roller is free of dust and debris.
Step 4
Wipe the roller with a dry, lint-free cloth to remove any remaining dust or debris. Let the roller dry completely before snapping the pickup roller back into place inside of your HP printer. Reinstall the toner cartridge and close your printer's door.

If the paper is jamming at the exit rollers, you will be need to clean the rubber on the rollers. It gets shiny and does not grip the paper to take it away.
I clean the rollers with Isopropyl Alcohol and the green kitchen scouring pads. When the rollers are shiny they often have white/grey markings on them. Keep scrubbing until rubber is roughened up.

HP Officejet 4500 (G510) Series and 4500 (K710) Series All-in-One Printers - The All-in-One Does Not Pick Up or Feed Paper Issue The product does not pick up or feed paper from the paper tray. How to use the solutions in this document To resolve the issue, try each solution in this document in the order presented. IMPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware is functioning correctly. To print a self-test report, use the steps in the following table. How to print a self-test report

1. Load plain, white paper in the paper tray.
2. Press and hold the Cancel button ( ) on the product control panel.
3. While holding the Cancel button ( ), press the OK button ( ). The self-test report prints.

NOTE: Refer back to the steps in this table after attempting each solution. Solution one: Reset the All-in-One

1. Disconnect the power cord from the back of the product.
2. Wait 30 seconds.
3. Reconnect the power cord to the back of the product.
4. Press the Power button ( ) to turn on the product.
5. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution two: Check the paper The condition of the paper or the amount of paper loaded might prevent the rollers from picking it up and feeding it through the product. Use the following steps to check the paper in the input tray.

1. Remove any wrinkled or damaged paper from the input tray.
2. Make sure that all the paper is the same size and type.
3. Tap the stack of paper on a flat surface to align the edges.
4. Make sure that the stack of paper contains from 10 to 25 sheets of paper.
   NOTE: Do not overload the input tray. Make sure the stack of paper is shorter than the top of the paper width guide.
5. Insert the stack of paper into the product, and then gently push the paper width guide snugly against the paper. Figure 1: Load paper 1 - Load paper 2 - Adjust the paper width guide Illustration of loading paper and adjusting the paper width guide
6. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution three: Check the print settings The paper settings in the print driver must match the paper size and type loaded in the product. Use the following instructions to adjust the paper settings.

1. In the software program you are printing from, click File .
2. Click Print , and then click Setup , Properties , or Preferences .
   NOTE: The specific options might vary depending on the software program.
3. Click the Features tab.
4. In the Basic Options pane, select More from the Paper sizes drop-down list.
5. Select the size of paper loaded in the product, and then click OK .
6. In the Basic Options pane, select More from the Paper type drop-down list.
7. Select the type of paper that you loaded, and then click OK .
   NOTE: These changes do not change the default print settings. The print settings revert to the default settings the next time you open the program.
8. Change any other print settings necessary, and then click OK .
9. Click OK to print.
10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution four: Clean the rollers Follow these steps to clean the rear rollers and the pick rollers on the HP product. Step One: Clean the rear rollers

1. Press the Power button ( ) to turn off the product.
2. Disconnect the power cord from the rear of the product.
3. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 2: Remove the rear access door Remove the rear access door
4. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the paper rollers. Rotate the rollers with your fingers to clean all the way around. Figure 3: Clean the rollers Graphic: Showing paper rollers
5. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely. Figure 4: Access door rollers Access door rollers
6. Allow the rollers to dry completely.
7. Reattach the rear access door. Push the door forward until it snaps into place.

Step two: Clean the pick roller

1. Remove any paper from the paper tray.
2. Remove the rear access door. Press in the tab on the left side of the door, and then pull the door away from the product. Figure 5: Remove the rear access door Remove the rear access door Figure 6: Rear rollers and location of pick roller Image: Rear rollers and location of pick roller
3. Lightly moisten a lint-free cloth with distilled or bottled water, and then wipe the pick roller. Rotate the pick roller upward with your fingers to clean all the way around. Figure 7: Pick roller Image: Pick roller in the product
4. Make sure that the pick roller and the rollers around it are clean, free of paper bits, and rotate freely.
5. Allow the pick roller to dry completely.
6. Reattach the rear access door. Push the door forward until it snaps into place.
7. Load the tray with plain white paper.
8. Reconnect the power cord to the rear of the product.
9. Press the Power button ( ) to turn on the product.
10. Try to print a self-test report. See the steps on how to print a self-test report at the top of this document.

• If these steps resolved the issue , and the test page prints , there is no need to continue troubleshooting.
• If the issue persists , continue with the next solution.
• If the test page does not print , continue with the next solution.

Solution five: Service the All-in-One

• If the automatic document feeder (ADF) does not pick up any pages at all, the rollers inside the automatic document feeder need to be cleaned.
• If the automatic document feeder picks up multiple pages instead of single sheets, the separator pad inside the automatic document feeder needs to be cleaned.

SolutionLoad one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad.NOTE:If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water. If the problem persists, or the automatic document feeder does not pick up the plain paper, clean the rollers and separator pad manually. Follow the procedures below to remove the face plate from the front of the automatic document feeder, access the pick assembly inside the automatic document feeder, clean the rollers or separator pad, and then reattach the face plate.

Please Click on this link to know more in detail.

Thanks

Hi chrisneil,

This issue is generally caused by dirty rollers. Dust, paper scraps, and grime build-up on the paper feed rollers can cause paper jams. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

Gather the following materials:

1. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers Distilled, filtered, or bottled water (tap water might damage the product) Clean, lint-free cotton swabs.

2. Disconnect the power cord from the rear of the product.

3. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the paper feed rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt build-up.

6. Locate the pick roller on the left side of the product below and behind the paper feed roller.

7. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick roller.

8. Allow the rollers to dry for 10 or 15 minutes.

9. Check the rollers on the rear access door. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the door.

10. Reattach the rear access door. Align the door pins with the slots on the right side of the rear of the product, and then push the door forward, snapping it into place.

11. Press the On/Resume button ( ) to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.If the self-test report prints, but the original document does not , continue to the next solution in this document.If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

Hope it helps.

Thank you for using FixYa.

Please see this solution from Canon. It is recommended you check your manual for the proper procedure for clearing paper jams. Incorrectly removing jams could damage your printer. Trust the following helps resolve your current issue.

If you do not have a manual it can be downloaded from here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx300#BrochuresAndManuals


Issue: More than one sheet of paper feeds while printing


Solution: Clean the paper feed rollers using the MX300 operator panel

Cleaning the Paper Feed Roller (Roller Cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary.

1. Make sure that the machine is turned on, and then remove any paper from the Rear Tray.

2. Clean the paper feed roller.

(1) Press the Menu button repeatedly until MAINTENANCE appears.

(2) Press the or button to select ROLLER CLEANING, then press the OK button.

The paper feed roller will rotate as it is cleaned.

3. Repeat step 2 twice.

4. Open the Paper Output Tray.

(1)Put your finger in the rounded indent beside the Paper Output Tray and open it gently.

(2) Open up and set the Output Tray Extension completely by pressing down the hollow on its front side.

5. Make sure that the paper feed roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.

Set the Paper Thickness Lever to the left.

6. Repeat step 2 three times.

The paper cleans the paper feed roller as it feeds through the machine.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

If the document feeder is not feeding paper properly, the first thing I would suspect is the feed rollers ( 2 or 3 in total,) as they have the tendency to become dirty and worn. My suggestion would be to open the document feeder, take a clean rag and some general cleaner (no solvent,) and wipe down each roller as best you can. This will act to remove any trapped dirt or debris in the feed roller traction marks, and thus give you a more reliable document feeder. However, if this fails to alleviate the issue and the rollers appear worn, replacing them would be your next step.

I would suggest precisionroller.com as a good source for printer, copier, and fax supplies.

-David.

I know you've tried some of the below suggtions but I put the whole list there for everyone else. If this printer is less than a year old call them. Their tech support has changed a lot! They try to take care of you.

Possible causes:

· Check/Replace the toner cartridge
· Check the charge roll assembly (see Note below)
· Check the Toner Darkness, Brightness, and Contrast settings
· Try cleaning the inside of the printer
· Bright light/sunlight entering the printer (on right side of printer)
· Printing on media other than plain paper (make sure you're using laser paper- it makes a difference!)
· Using a refilled cartridge. Lexmark will emphatically tell you they are not supported.


NOTE: Checking the charge roller:
1 Power off the printer and remove the toner cartridge.
2 Look into the upper area of the printer where the cartridge was sitting. Located near the top of the printer you will see a couple of gray rollers. This is the charge roller assembly. See the area highlighted in the image below.

NOTE: If you cannot see the rollers, close the upper lid slightly and the rollers should lower into view.


For larger version of this image, click here.

3 Make sure the roller assembly is seated correctly into the holders on the left and right-hand sides. If not, try to reseat the assembly into the holder arm.

IMPORTANT! If the charge roller assembly is not present, it needs to be installed. Look around the inside of the printer and near the printer for the roller assembly. If the charge roller assembly is missing, you will need to order a replacement set in order to get the printer operational again. See the 'Additional Assistance' section at the end of this document for more information.

4 If the rollers are present and installed correctly, check their condition. If the roller surface appears dirty, take a clean dry cloth and carefully clean off any dust or toner. Do your best to ensure all of the roller surface is clean. NOTE: If any part of the rollers is damaged, the charge roll assembly will need to be replaced.

CAUTION! Try not to touch the rollers with your bare hands. The surface is susceptible to contamination and a permanent mark could remain on the rollers.

5 If you were able to reseat the charge roller assembly or managed to clean the rollers, power on the printer and try printing again. Print 10 to 20 pages to give the pages a chance to clear up. If the pages do not begin to clear, the printer will likely require service to correct the issue.

For more information on arranging repair service, please contact Lexmark Technical Support or an authorized service center. See the 'Additional Assistance' section at the end of this document for details.

Hi fpugliese630:

1. Remove the paper tray and look inside the printer on the upper part and you see two rubber feed rollers, (they should be a white color) if they have toner on them that could be one of you problems,you would have to clean or replace them if they are worn.

2. you can run whats called a half test, print any document and while the document is printing open the front cover when you think that the paper is under the toner cartridge so the printer will stop. look at the printed page to see if the mark is there. If the mark is not there than you have a problem with the fuser assemble.

Note*
Make sure that the paper path is clean.

Try this to clean the rollers:

Put in blank sheets of paper in then print out from microsoft word a blank document.

This should clean the rollers. Also, there might be special cleaning sheets that you can purchase from Epson.