Have you done a search to ensure its definitely not there? sometimes depending on what view format you have chosen, contacts may be a long way down the list due to the "file as" setting you selected. "File as" has several default settings such as "surname, christian name" or "Company, surname, christian name" and if you choose different selections for your contacts, then they won't sort in a logical list.
Try to search using the "type a contact to find" box up in the tool bar above your contacts and see if it is actually there. Then check what the "file as" setting is on and change it if its different to your other records.
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