Kenmore 70 series washer making knocking noise when spinning. It washes the clothes fine but it just started making these horrible knocking noises when it spins and agitates. I tried holding the agitator while it was spinning to see if that would stop the noise and it didn't.

How do I do that? How do I do that?

What is the model number listed under the lid of the washer? What is the model number listed under the lid of the washer?

SM 9711031 SM 9711031

Take a look at this video. It will show you how to open the machine to look at the springs.
http://www.youtube.com/watch?v=Puq8jWMY9... Take a look at this video. It will show you how to open the machine to look at the springs. http://www.youtube.com/watch?v=Puq8jWMY9Iw

Sears is totally wrong! Take a look at this video to show you the spring on your machine.
http://www.youtube.com/watch?v=NfTpqGI5w... Sears is totally wrong! Take a look at this video to show you the spring on your machine. http://www.youtube.com/watch?v=NfTpqGI5wkg

yeah, Sears doesn't know what they're talking about. All the springs are still attached. Any other ideas? yeah, Sears doesn't know what they're talking about. All the springs are still attached. Any other ideas?

One of the brake pads may be hanging up and causing the basket to wobble.
Look at page 13 of the manual below. It shows you the location of the brake pads.
http://dl.dropbox.com/u/33507267/Whirlpo... One of the brake pads may be hanging up and causing the basket to wobble. Look at page 13 of the manual below. It shows you the location of the brake pads. http://dl.dropbox.com/u/33507267/Whirlpool%20Apartment%20Maintenance%20Series-Top%20Mount%20Refrigerators%20Service%20Manual.pdf

I took it apart, the springs are fine. Just in case, I ran a short cycle load of just a couple of tee shirts. It's now making a horrible noise when it's draining and it no longer spins during the spin cycle. It agitates, but won't do the spin dry cycle, just this horrible groaning noise. I took it apart, the springs are fine. Just in case, I ran a short cycle load of just a couple of tee shirts. It's now making a horrible noise when it's draining and it no longer spins during the spin cycle. It agitates, but won't do the spin dry cycle, just this horrible groaning noise.