Possible that there is fault in the preamp analogue/logic control. When you touch the volume control knob the static from you partially injects the circuit to work and thereby conduct to produce the volume.
The volume controller is an analogue rheostat coupled to a circuit that can be the suspect , it can even be a fault- open circuit- of the controller.
You can remove the top cover after disconnecting the power supply and check behind the volume knob for the circuit. If you are able to test this circuit , it will confirm the case.
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