Without a model number, I can only give you a general answer, but feel free to contact me with the full model number and detailed symptoms for a free estimate and/or do it yourself tips and part numbers, etc.
The problem is a failed keypad, which can occur due to manufacturing weaknesses, direct spraying of spray cleaners, heat or steam or grease accumulation due to failure to use the hood vent exhaust fan while cooking on the stove top, or just poor design.
Either way, you would have to replace the membrane keypad or outer door panel or control panel frame, depending on model.
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