Paper Feed Problem

Hello -

From Support information I found on the Canon website, the paper feed rollers of your PIXMA iP1900 may need cleaning.

Source:
https://www.canon.co.uk/support/consumer_products/content/faq/?itemid=tcm:14-609974

The feed roller cleaning function allows you to ckean the paper feed roller. perform feed roller cleantng when there are paper particles sticking to the paper feed roller and paper is not fed properly.
The procedure for cleaning the feed rollers is as follows:

1.Prepare the printer
Remove all sheets of paper from the rear tray.
2.Open the printer driver setup window
3.Click Roller Cleaning on the Maintenance tab
The confirmation message appears.
4.Execute paper feed roller cleaning
Make sure that the printer is on and click OK.
Paper feed roller cleaning starts.
5.Complete paper feed roller cleaning
After the rollers have stopped, follow the instruction in the message, load three sheets of plain paper into the rear tray, and click OK.
Paper will be ejected and feed roller cleaning will be completed.
+++

Best wishes.

Solution: Cleaning The Paper Feed Rollers (Windows) iP1600

Clean The Paper Feed Rollers (Windows) Instructions how to clean the paper feed rollers. If the paper feed rollers become dirty, they may not be able to properly feed paper due to the feed roller's slippage.
If paper does not feed correctly, perform the following to clean the paper feed rollers:

1. Open the printer properties.
   
   
2. Click the 'Maintenance' tab and click 'Roller Cleaning'.
   
   
   
   
3. Remove all sheets of paper from the auto sheet feeder.
   
   
4. Confirm the following message, and click 'OK'.
   
   
   
   Note: Clicking 'OK' will activate the paper feed rollers 30 times. Thisactivation will take about 90 seconds. Do not perform other operationsuntil this operation has finished.
   
   
5. Confirm the following message, and click 'OK'.
   
   
   
   
6. After the continuous paper feeding operations in step 5 have finished, load three sheets of plain paper and click 'OK'.
   
   
   
   
7. Confirm the following message, and click 'OK'.
   
   
   
   Note: The following message is displayed when the paper is fed and ejected.
   
   
   
   
8. Click 'OK'.

Roller Cleaning is completed.
<

Sometimes a printer just needs some cleaning.

Remove the jammed paper following the procedure below. (1) Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper Output Slot, whichever is easier.If the paper tears and a piece remains inside the printer, turn the printer off, open the Front Cover, and remove it. Be careful not to touch the components inside the printer. After removing all paper, close the Front Cover and turn it back on.If you cannot pull the paper out, turn the printer off and turn it back on. The paper will be ejected automatically. (2) Reload the paper in the printer, and press the RESUME/CANCEL button on the printer. If you turned off the printer in step 1, all print jobs in queue are canceled. Reprint if necessary.
Make sure to clean the paper feed rollers if paper is not fed properly. Cleaning the Paper Feed Roller of the Auto Sheet Feeder consumes it, so perform this only when necessary. 1. Make sure that the printer is turned on, and then remove any paper from the Auto Sheet Feeder. 2. Open the Printer Properties dialog box. 3. Click the Maintenance tab and then Roller Cleaning. 4. Confirm the message, and then click OK.The Paper Feed Rollers will rotate as they clean. 5. When the message appears, load three or more sheets of A4 or Letter-sized plain paper in the Auto Sheet Feeder.Set the Paper Thickness Lever to the left. 6. Confirm the displayed message and click OK.The paper that is loaded in the printer will feed through the printer and be ejected. 7. When the confirmation message is displayed, click OK. If this procedure does not solve the problem, clean the surface of the roller with applying a slightly moisten cotton swab with water to wipe off dust or stain.
If the problem still persists, contact a Canon service representative.

If the paper feed rollers are not clean, they may slip and cause paper feeding problems.
The problem may be alleviated by performing paper feed roller cleaning.

1. Open the Printers folder.
- For Windows XP Home Edition Click/Select "Start," "Control Panel," "Printers and Other Hardware," and "Printers and Faxes."
- For Windows XP Professional Edition Click "Start" and "Printers and Faxes."
- For Windows 2000/Me/98 Click/Select "Start," and "Settings," then "Printers."
2. Right-click the icon of the printer for paper feed roller cleaning, and select Properties from the displayed list.
3. Click the Maintenance tab and click Roller Cleaning. 4. Remove all sheets of paper from the auto sheet feeder, and click OK. 5. Confirm the message to be displayed, and click OK.
Do not try other operations until printer's operation completes.
6. When the printer's operation is completed, follow the confirmation message to load three new sheets of A4 or letter-sized plain paper in the auto sheet feeder
7. Click OK.
8. Confirm the message to be displayed, and click OK.
Do not try other operations until all the three sheets are ejected.
Memo: The printer prints nothing on those sheets.
9. When all the three sheets of the paper are ejected, paper feed roller cleaning is completed.
10. Click OK.
Performing Roller Cleaning is completed.

1. Try cleaning the paper feed rollers

Instructions how to clean the paper feed rollers.
If the paper feed rollers become dirty, they may not be able to properly feed paper due to the feed roller's slippage.
If paper does not feed correctly, perform the following to clean the paper feed rollers:

1. Open the Printers folder.
   
   - For Windows XP Home Edition : Click/Select 'Start,' 'Control Panel,' 'Printers and Other Hardware,' and 'Printers and Faxes.
   
   - For Windows XP Professional Edition : Click 'Start' and 'Printers and Faxes.'
   
   - For Windows Vista : Click 'Start,' 'Control Panel,' 'Hardware and Sound,' and 'Printers.'
   
   - For Windows 2000 : Click/Select 'Start,' and 'Settings,' then 'Printers.'
2. Right-click the icon of the printer for paper feed roller cleaning, and select 'Properties' from the displayed list.
3. Click the 'Maintenance' tab and click 'Roller Cleaning'.
   
   Remove all sheets of paper from the rear tray, then click 'OK'.
4. Confirm the message, and click 'OK'.
   Note: Clicking 'OK' will activate the paper feed rollers 30 times. This activation will take about 90 seconds. Do not perform other operations until this operation has finished.
5. Confirm the message, and click 'OK'.
   
   After the continuous paper feeding operations in step 5 have finished, load three sheets of plain paper and click 'OK'.
   
   
   
6. Confirm the message, and click 'OK'.
   
   Note: “Feed roller cleaning is completed” message is displayed when the paper is fed and ejected.
   
   Click 'OK'.

Roller Cleaning is completed.

Clean The Paper Feed Rollers Using The Unit's Operation Panel Ifthe paper feed roller is dirty, paper is not fed properly because thepaper feed roller slips. Cleaning the paper feed roller could resolvethe paper feeding problem. Please follow the instructions below toclean the Paper Feed Rollers directly from the unit. Caution:Since the cleaning process wears down the paper feed roller, performthis procedure only when necessary and no more than three (3) times.

1. Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.
   
   
2. Use the <Feed Switch> button to select the paper source where you do the paper feed roller cleaning. Click for additional information.
   
   
3. Press the <Menu> button.
   
   
4. Use the right / left cursor button to select [Maintenance/settings] press the <OK> button.
   
   
   Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 5.
   
   
   
5. Use the right / left cursor button to select [Maintenance] and the press the <OK> button.
   
   
6. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
   

1. Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)
   
   
2. Tocheck if the rollers are clean, load a sheet of Letter-sized plainpaper in the same paper source you selected in step 2, and press the<Open> button.
   
   
3. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
   

Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)


Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.

Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source.

Cassette




Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Sourcesetting in the printer driver. If the option is not set to 'Paper FeedSwitch', paper will feed from the source selected in the driver.

Have you still getting the problem, have you done cleaning of Cartridge, its nozzle and Contact strip.. then cleaning of Printer roller or carriage rack.. Do a Service of it or get it done by Technician.

Also check the feeder tray.. to grab paper one by one by printer.. Manually

Take all updates for printer and OS.

If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit.Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary and no more than three (3) times.

1. Ensure that the printer is powered on and remove any paper from the Auto Sheet Feeder (ASF).
   
   
2. Press the <Menu> button.
   
   
   
   
3. Use the right / left cursor button to select [Maintenance/settings], then press <OK>.
   
   
   
   
4. Use the right / left cursor button to select [Maintenance], then press <OK>.
   
   
5. Perform the paper feed roller cleaning three times.
   
6. 1. Use the up / down cursor button to select [Roller cleaning], then press <OK>.
      
      
      
   2. When prompted to start roller cleaning, use the up / down cursor button to select [Yes], then press <OK>. (The paper feed roller cleaning starts.)
      
      
7. Check if the paper feed roller cleaning procedure resolved the issue.
   
8. 1. Load a sheet of letter-sized plain paper in the ASF and open the paper output tray.
      
   2. Use the up / down cursor button to select [Roller cleaning], then press <OK>.
      
      
      
   3. Use the up / down cursor button to select [Yes], then press the OK button. (Paper will be fed.)
      
      
9. If paper is not fed properly, repeat step 6 up to three times.

Issue: Paper feeds skewed
Solution: Clean The Paper Feed Rollers Using The Operation Panel - MP600

Clean The Paper Feed Rollers Using The Unit's Operation Panel If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit. Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary.

1. Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.
   
   
2. Use the <Feed Switch> button to select the paper source where you do the paper feed roller cleaning. Click for here additional information.
   
   
3. Press the <HOME> (A) button.
   
   
   
   
4. Use the Easy-Scroll Wheel (B) or press the right / left arrow to select [Settings], then press the <OK> button.
   
   
5. Use the Easy-Scroll Wheel (B) or press the right / left arrow to select [Maintenance], then press <OK>.
   
   
6. Use the Easy-Scroll Wheel (B) or press the up / down arrow to select [Roller cleaning], then press <OK>.
   
   
   
   
7. Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)
   
   
8. To check if the rollers are clean, load a sheet of Letter-sized plain paper in the same paper source you selected in step 2.
   
   
9. Use the Easy-Scroll Wheel (B) or press the up / down arrow to select [Roller cleaning], then press <OK>.
   
   
   
   
10. Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)
    
    Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.
    
    

Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source.
ASF

The above illustration shows a PIXMA MP500

Cassette


The above illustration shows a PIXMA MP500

Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Source setting in the printer driver. If the option is not set to 'Paper Feed Switch', paper will feed from the source selected in the driver.
Click here to return to step 2

Clean The Paper Feed Rollers Using The Unit's Operation Panel If the paper feed roller is dirty, paper is not fed properly because the paper feed roller slips. Cleaning the paper feed roller could resolve the paper feeding problem. Please follow the instructions below to clean the Paper Feed Rollers directly from the unit. Caution: Since the cleaning process wears down the paper feed roller, perform this procedure only when necessary and no more than three (3) times.

1. Ensure that the machine is powered on and remove any paper from the auto sheet feeder or the cassette.
   
   
2. Use the <Feed Switch> button to select the paper source where you do the paper feed roller cleaning. Click for additional information.
   
   
3. Press the <Menu> button.
   
   
4. Use the right / left cursor button to select [Maintenance/settings] press the <OK> button.
   
   
   Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 5.
   
   
   
5. Use the right / left cursor button to select [Maintenance] and the press the <OK> button.
   
   
6. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
   
   
   
   
7. Use the up / down cursor button to select [Yes], then press the <OK> button. (The paper feed roller cleaning starts.)
   
   
8. To check if the rollers are clean, load a sheet of Letter-sized plain paper in the same paper source you selected in step 2, and press the <Open> button.
   
   
9. Use the up / down cursor button to select [Roller cleaning] and press the <OK> button.
   
   
   
   
10. Use the up / down cursor button to select [Yes], then press the <OK> button. (Paper will be fed.)
    
    
    Note: If paper is not fed properly, repeat steps 4 through 10 above up to three times.
    
    

Paper Source
Press the <Feed Switch> button to switch to toggle between the Automatic Sheet Feed (ASF) or Cassette. The light will come on when the <Feed Switch> is set for that paper source.
ASF


Cassette




Note: When printing from the computer, if paper does not feed from the source you have selected on the operation panel, check Paper Source setting in the printer driver. If the option is not set to 'Paper Feed Switch', paper will feed from the source selected in the driver.
Click to return to step 2 above.