Hello Doug,
This is a clogging issue. Meaning it needs to be cleaned. So what I want you to do, if first read this manual that I am sending you via a e-mail link. Just copy and paste link in browser; I am positive it is just clogged. In the manual it will show you some tips on how to unclog it with tooth pick etc... then you want to flush whole system with water and vinegar. Here is the link to put in browser. http://www.bunn.com/pdfs/commercial/manuals/10424.0000.pdf
Mike
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