If your webcam worked before this problem then you probably have a hardware issue. The webcam is installed on your LCD display panel. This is connected to the system board via a cable. It's possible the cable became dislodged from the webcam or the system board due to opening the LCD display to use the laptop.
Go to device manager to see if the webcam appears in list of devices. If not then
you will need to have the laptop repaired by Sony or competent repair shop.
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