Question about Nortel Business Series Terminal T7208 - digital phone

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How to remove auto attendant recording on nortel t7208. i recorded a new message on the auto attendant but once it plays the new message the old message still shows up? how do i get this to go away?

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  • 16 Answers

The CCR tree is probably enabled. Are you using one digit options (press 1 for sales for example)?

Posted on Oct 01, 2011

  • Misty Oct 03, 2011

    Yes. We share office with another attorney and it says press 1 for office a & press 2 for office b. I have it set up to ring once and then the auto attendant kicks on with options. That way we don't answer the phone at all until the caller presses 1 or 2. However the old message when we had the phone ring is still on there and it starts as soon as the press 1 or press 2 message sounds.

  • Shawn Glass
    Shawn Glass Oct 04, 2011

    You probably recorded just the greeting under the AA option. You have to record the CCR tree part of it also. Its a pretty involved process not easily explained in this type of format.

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