Hello.
Give this a try:
Unplug the battery in the handset, unplug the phone line from the base and unplug the electricity from the base. Leave everything unplugged for an hour or two instead of five minutes. After an hour or two, plug in everything. If resetting the phone doesn't work then try the next step.
Check the surge protector.
Is the phone line plugged into a surge protector? The surge protector may have stopped working or blown a surge, a sudden burst of electricity, which may have caused the dial tone in your cordless phone to go. Unplug the phone line from the surge protector then plug it back in and see if you get a dial tone? It could be that the phone line plugged into the surge was loose or not plugged in good.
Try a different phone plug, outlet.
Most houses will have multiple phone plugs, outlets. The cordless phone may have lost its dial tone in its current plug but if it's plugged into a different plug, the dial tone may start. This may happen because plugs can go bad.
Check the base.
Is the base dusty and have possible dirt in the prongs where the phone sits? Lift the base and blow off dust.
Check the handset for dirt.
Blow dust off.
Rub metal connections on handset and base.
Use a pen cap or coin and rub the metal connections on the bottom of the handset. Rub the prongs, metal connections on base.
Lastly, double check to make sure the phone is plugged securely into all outlets.
If there is no dial tone and you've tried all the above, the phone itself is probably faulty and needs to be replaced.
Hope this helps.
Hello again, Evelyn.
I realized that I hadn't suggested to replace the battery.
If that and the other solutions that I noted don't work, then you have a
hardware problem. The power outage as you noted, probably was the
cause (often a slight surge occurs before the power outage) and your
phone would need to be replaced. Not certain of the cost, but a repair would
not be cost-effective.
Hope this helps.
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If you can remove the battery please remove it for at least 1 minute after a minute put it back in then press and hold the power button for 30 seconds. Then try to charge it. Thanks.
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I tried the solution you suggested.....as best I could. No luck! I'm not sure where the "Power Button" is located. Could you explain? I removed the battery, waited a minute, then reinstalled the battery and tried to charge the phone. As I said, no luck.
Thanks,
Evelyn Todd
The solution you sent last week did not work. I still have a phone that will not charge. Any more suggestions? This message is the second time I've tried to comment.
Thanks,
Evelyn Todd
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