Hi there,
I'm sorry to hear you're having difficulties with your DC18. If there is no suction through the wand, you may have a blockage in the hose or wand. To check for this, please follow the troubleshooting steps shown in our online support guide:
http://www.dyson.co.uk/support/help.asp?article=1105&product=DC18-ALLFLOORS
This should enable you to resolve your issue without further assistance. However, if you are unable to do so, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
SOURCE: HELP!!dyson vacuum only 2 years old model DC18
its the ball cradle assembly. There is a little clip that changes the direction of the suction. that clip breaks all the time and causes the internal direction valve to stay in one position. unfortunately dyson doesnt sell these parts separate, you will have to purchase a new cradle assy. let me know if you need a part #
SOURCE: hi my dyson dc18 has great suction from wand but
want wont ****, or it wont turn off...here is what we did....
We used a bungee cord, hooked it up to the bottom red pedal and attached the other end of the bungee cord to the handle on the top of the vac filter so the that the red pedal would be forced to stay in the upright position so we could use the wand. the plastic piece came off and nobody at dyson seems to know how to fix it...
then, one day our wand suction would not turn off and no suction would come from the beater, well there is a little ball inside the vacuum behind the base of the hose, take off the hose, use your finger (it wont bite you) and rotate that white ball so that you can't see a hole. it should be solid, this will turn off the suction from the wand hose back toward the beater bar.
better than nothing.
SOURCE: my dyson dc18 has no suction from beneath, but the
The head is blocked by something, it could be a bottle top, rolled up tissue, or something like that.
Take it off the end of the wand and look down the hole
'with a flashlight" where the wand goes into it..
You should be able to see it in there.
The object should be pushed out the way it went in..
Try using something made of plastic to push it out with...
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