Dyson DC18 all floors Bagless Upright Cyclonic Vacuum Logo
Posted on Sep 22, 2011
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The wand has no suction on my dc18 - Dyson DC18 all floors Bagless Upright Cyclonic Vacuum

1 Answer

  • Official Brand Answer 2,572 Answers
  • Posted on Oct 04, 2011
AskDyson
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Hi there,

I'm sorry to hear you're having difficulties with your DC18. If there is no suction through the wand, you may have a blockage in the hose or wand. To check for this, please follow the troubleshooting steps shown in our online support guide:

http://www.dyson.co.uk/support/help.asp?article=1105&product=DC18-ALLFLOORS


This should enable you to resolve your issue without further assistance. However, if you are unable to do so, please get in touch with us directly - you can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

3 Related Answers

Anonymous

  • 231 Answers
  • Posted on Jan 06, 2010

SOURCE: HELP!!dyson vacuum only 2 years old model DC18

its the ball cradle assembly. There is a little clip that changes the direction of the suction. that clip breaks all the time and causes the internal direction valve to stay in one position. unfortunately dyson doesnt sell these parts separate, you will have to purchase a new cradle assy. let me know if you need a part #

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Anonymous

  • 1 Answer
  • Posted on Jul 14, 2011

SOURCE: hi my dyson dc18 has great suction from wand but

want wont ****, or it wont turn off...here is what we did....
We used a bungee cord, hooked it up to the bottom red pedal and attached the other end of the bungee cord to the handle on the top of the vac filter so the that the red pedal would be forced to stay in the upright position so we could use the wand. the plastic piece came off and nobody at dyson seems to know how to fix it...
then, one day our wand suction would not turn off and no suction would come from the beater, well there is a little ball inside the vacuum behind the base of the hose, take off the hose, use your finger (it wont bite you) and rotate that white ball so that you can't see a hole. it should be solid, this will turn off the suction from the wand hose back toward the beater bar.
better than nothing.

Geoff

  • 562 Answers
  • Posted on Oct 23, 2009

SOURCE: my dyson dc18 has no suction from beneath, but the

The head is blocked by something, it could be a bottle top, rolled up tissue, or something like that.

Take it off the end of the wand and look down the hole
'with a flashlight" where the wand goes into it..

You should be able to see it in there.

The object should be pushed out the way it went in..

Try using something made of plastic to push it out with...


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Cannot reconect hose at base dyson dc8

Hi Joei, it's Jack at Dyson.

DC18's hose should clip back onto the machine without difficulty. It just pushes into place, and you should hear and feel a click as it locks securely. You might find the tips in our Support guide useful: http://www.dyson.com/support/dc18/dc18-allfloors/diagnosis-root-menu/dc18tilterwashvid/flo-dc18-gen-wand-suction/flo-dc18-gen-wand-suction-main/flo-dc18-gen-remove-the-wand-from-hose/redirect-to-flo-dc18-gen-check-the-hose/flo-dc18-gen-check-the-hose

If you'd like further guidance on reattaching it, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA), or 1800 239 766 (AU).
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Hose doesn't have suction

Hi Danny,
I am sorry to hear you are having difficulty with your DC18. I understand you have checked for obstructions, however, the problem you are describing sounds like a blockage. Please click on the appropriate link below to view step by step instructions on how to locate and remove a blockage in the wand, hose and the hose inlet. If you prefer we would also be happy to walk you through these checks over the phone. If the problem persists after the recommended trouble shooting steps have been carried out, please call us directly as your machine may need to be serviced by an authorized Dyson technician.

Link to Dyson support page US:
http://content.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS
Link to Dyson support page UK:

http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/wand-suction



If you determine you need further assistance, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).


Best wishes,


Jessica
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Hose lost suction

Hi Aaron,

I'm sorry to hear you're having difficulties with your DC18. If your machine picks up through the cleaner head, but not through the wand, it's likely that there's a blockage somewhere in the wand or hose. The easiest way to check for this is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1049&product=DC18-ALLFLOORS

This should resolve your issue, but if you'd like any further assistance, please give us a call free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support
3helpful
3answers

On my DC18 there is no suction at the wand.I took it apart to make sure there was no clog. What switches the suction from the bottom to the wand? Thanks John

  • I actually answered a question just like this the other day. On the DC18 the switch is automatic. When the vacuum is upright the suction is automatically to the hose.
  • When you tilt the handle back the suction is automatically to the floor.
  • If you took things apart and cleaned them and have no suction through the hose when the vacuum in the upright position then this is a manufacturers defect.
  • The way I know this is for the other persons issue I called Dyson directly because I wanted to see why I could not see a switch and they told me there was none, it was automatic.
  • Here is the good news. Dyson offers a full 5 year warranty and the DC18 has only been out for 4 years. So every DC18 on the market is still under a full warranty.
  • What Dyson told me is this. Contact Dyson and they will see if their is a repair center near you and if so then you can drop it off there for a 100% free warranty repair.
  • If there is no repair shop in your area then they will ship it both ways and repair it 100% free on Dyson.

  • Here is there contact information.
  • Here is the link to choose the country should you be outside the USA. http://www.dyson.com/ If you choose that link the when the page loads got to the lower right of the screen to the fine print and click on "contact us" and the information will show up.
  • Here is the USA information http://www.dyson.com/contact/default.asp
  • Dyson Inc.
  • 600 W. Chicago Ave
  • Suite 275
  • Chicago, IL
  • 60654

  • Dyson Helpline:
  • 1-866-693-9766

  • The Dyson Helpline is available 7 days a
  • week during the following times - Central Time
  • Monday-Friday: 8am - 8pm
  • Saturday: 9am - 3pm
  • Sunday: 10am - 2pm
  • I would just give them a call. They seemed friendly enough to me. For the record the lady I helped before confirmed to me they did perform a warranty repair free for her.
  • Hope this helps and thank you for using Fix Ya

Regards, Tony
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Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand

My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty
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Wand lost suction

cleaning all filter Assy and all Handle Assy and Hose Assy...
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1answer

My dyson dc18 has no suction from beneath, but the wand has lots of suction.

The head is blocked by something, it could be a bottle top, rolled up tissue, or something like that.

Take it off the end of the wand and look down the hole
'with a flashlight" where the wand goes into it..

You should be able to see it in there.

The object should be pushed out the way it went in..

Try using something made of plastic to push it out with...


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The blockage could be in the wand itself or in the entry duct of the machine. Take the wand off, look through it and if you can't see light coming through the other end, there is something stuck in the wand - take it out with a long object like a metal hanger...if the wand is clear, call the Dyson helpline - they will do a thorough blockage troubleshoot over the phone and clear the blockage.
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