Both answers are adequate the first being slightly superior. Fiddling with the mixer if it is new from the retailer or an authorized re-seller could void the Warranty.
Kitchen-Aid has the best warranty on the planet, truly no questions asked from date of registration or date on purchase receipt it simply is return for replacement no questions asked and it is EXACTLY 365 days long. At day 366 expect to pay for anything that is wrong with the mixer.
Some people wait a long time to get their Kitchen Aid mixer and are not familiar with the machine over all. When you attach the mixing paddle whip hook, you must rotate the instrument around the shaft until it finds the mounting pin slot and that will allow the paddle to be pulled up about 1/2 inch higher and then twisted into the final locked position for operation. I know it sounds silly or simple but as a tech I have had to answer this question a time or two over the last 15 years. Always when the operator sees how it attaches I get the "awwww that's too simple"
Now to the meat of the problem.
The motor still ran but with any load, the paddle/dough hook/wire wisk would not turn.
This is a gear problem under the transmission cover. I would personally believe that if this is a new machine then the worm gear axel has popped out of its locked position or a gear tooth has broken. In which case you can get it repaired locally for about $80.00 if it is out of warranty. Or by KitchenAid for about $120.00 (you have to send it away if you don't live near a repair center) if it is out of warranty.
If it is still in warranty even if it is day 364, KitchenAid (Whirlpool-they own KA) They will send a new machine and a shipping label for return shipping with no out of pocket costs from you. You unload the replacement machine and repack the container with the bad machine and send it back. If you try to keep the old machine and the new one you will get charged full retail. You see you will need a working credit card to get the service. Or you will need to take it to a service center or mail it back first if you do not have a credit card. The 600 weighs 29 pounds and cost by USPS about $37.00 to ship up to 1200 miles. UPS will charge about $8.00 dollars more unless you have a UPS account then possibly less. FedEx Ground may also be an option.
Packing material to ship back if you have not kept the original OEM packaging is about $12.00 unless you have access to material as a part of your life. I think that is about it. Unless you want repair instructions which are available right here on FixYa. Let us know if this helps you. if not get back to us so that we can help FixYa.
Stop messing about with it and return it to place of purchase to be fixed under guarantee. Any fiddling about you do with it is only going to endanger your guarantee.
SOURCE: KitchenAid 575 Professional Mixer
Read the instruction manual. There is a screw to adjust the beater height, it is where the mixer joins to the stand.
SOURCE: Mixer not creaming butter and sugar...
make sure you are using the right attachment. usually for batters you want to use the flat beater. not the dough hook. the flat beater looks like a triangle with lines through the center. and make sure you are using the correct speed on the mixer. start out at stir and then go up to no more than half speed. these mixers take a little longer to incorperate batters but they do a very good job at it. if the batter is thin enough you can try using the wisk as well. but only if it is a thin batter.
SOURCE: KitchenAid 600, Stand Mixer -
Hi. Stop using your mixer. If your mixer is still covered by warranty, call Kitchenaid Customer Service, they are very good with warranty repairs.
If your mixer is out of warranty, remove the silver band that surrounds the top of mixer. Remove the top cover. At the front of the mixer, locate the transmission housing which is now exposed. Examine this housing carefully for cracks. If you find cracks anywhere in this housing, you have found the under-engineered plastic transmission housing. Kitchenaid's replacement housing is made of metal. Your plastic housing has no business being in a mixer that is marketed as being able to mix bread dough. It cannot!
If you're confident that you can make the repairs yourself, go to the Kitchenaid website and download the parts drawings. Remove the Trans. housing, remove the worm gear shaft assembly which is driven by the motor.. Remove and save as much grease as necessary to thoroughly inspect the worm gear. Inspect the worm shaft bearings. Look for cracks, or missing pieces on the bearings. Look for crunched cogs on all gears. Be prepared to wait at least a month for your parts to arrive after you order them. The replacement grease should be Shell Darina 2, or Chevron FM ALC EP 2.
If you're not confident about repairing this yourself, call Kitchenaid and determine the nearest "approved" repair shop.
You may be able to pressure Kitchenaid to pay for the damaged parts in your mixer. They are still installing these plastic Trans. housing on new mixers. Insist on a metal cover when replacing. Apparently, Kitchenaid feels no shame in their manufacturing process, and will not issue a recall notice for these housings. They are substandard at best.
If you found this solution helpful, please rate it. Good luck! ricardok45.
SOURCE: bread dough hook slips when mixing
This is not a solution but I think you have a serious problem you might have sheared some gear teeth whent the mixer jammed and it only manifests itself under a heavy load, I would take it to a repair guy, those mixers are expensive and it would be worth it.
SOURCE: I was making a standard
either the electrical motor brushes are worn down on the motors commutator and can no longer contact the motors commutator bands,or if its a newer style mixer the triac that controls the speeds on the unit could have opened up and can no longer supply variable or even high speeds
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