I can't install the software in windows 7, I follow all steps, but isn't work, what can I do?

The problem is most likely that you are trying to install on Windows 7 or Vista. Go to my instructions at http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista and follow them carefully. They'll take you thru a few different solutions. Hopefully, the first one will work. It's a fairly easy fix that will get you up and running without a problem. If not, the next fix is a bit more work. But if you follow the directions carefully, you'll be just fine and will be able to operate your machine perfectly!

Happy embroidering! If you need any further help, be sure to leave me a comment. I check back daily, so I'll be sure to see if you've left a comment and get back to help you more.

First, there's a Windows 7 update available atwww.Futura-support.com. Click on the lefthand side, then on CE100/150/250/350,etc, etc. Follow the directions CAREFULLY. First, be sure the uninstall ALLFutura software you've attempted to install and reboot your PC.

If for some reason this doesn't solve you're problem, I've posted a set ofinstructions athttp://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista that willallow you to run the software under XP on your Windows 7 machine. This is a bitmore complicated a solution, but if you follow the instructions carefully, youshould be fine. Try the Futura update first, though.

I hope this solves you're problem. Happy embroidery!

You probably have upgraded to Windows 7 or Vista. Please read the tip at http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista. The first part of the tip should get you up and running and is a bit time consuming, but simple. If it doesn't work, the second works every time. You just need to follow the steps carefully, step by step. My own machine runs under the second set of steps perfectly, while I have 2 friends who run their 2 different Futura models under the first series of steps.

Good luck and happy embroidering!

It sounds like you are trying to use the software on Windows 7 or Vista. There's a patch at www.Futura-support.com you'll need. On the lefthand side of the screen, click on downloads, then choose CE100/150/250/350, etc, etc. Follow the directions CAREFULLY. Be sure to install ALL Futura software you've already installed and reboot your PC BEFORE starting the new instructions.

If for some reason this still doesn't solve your problem, I've posted a solution that's a bit more involved on the CE100 Problems & Solutions home page for running your machine on Windows Vista/7. Basically, it allows you to run any XP program on Windows Vista or 7 using your old XP software. The Futura patch works for most people, though, so you will hopefully not have to go that route.

Happy embroidery!

First, there's a Windows 7 update available at www.Futura-support.com. Click on the lefthand side, then on CE100/150/250/350, etc, etc. Follow the directions CAREFULLY. First, be sure the uninstall ALL Futura software you've attempted to install and reboot your PC.

If for some reason this doesn't solve you're problem, I've posted a set of instructions at http://www.fixya.com/support/r8955271-use_machine_windows_7_or_vista that will allow you to run the software under XP on your Windows 7 machine. This is a bit more complicated a solution, but if you follow the instructions carefully, you should be fine. Try the Futura update first, though.

I hope this solves you're problem. Happy embroidery!

The software actually won't work in Windows 7. Look at the following:

YOUR PC RUNS WINDOWS 7 PRO OR ABOVE If you have Windows 7 Professional or Above, the solution torunning any XP software is fairly easy. Go to http://www.microsoft.com/windows/virtual-pc/download.aspx.Select your Windows 7 system and language, follow ALL the instructions, andMicrosoft will take you through to running XP mode on your Windows 7 system!Hurray! If you still have a problem with the USB cable being recognized, besure you're plugging it into the BACK of your machine, not through a hub or inone of the front ports. The program for the embroidery machine and the USBcable require more power than either of these allow, a technical point Singerdoesn't seem to be aware of. You should be fine to install the machine'ssoftware and run it from within the XP mode now. YOUR PC RUNS WINDOWS 7 HOME, STARTER OR VISTA Unfortunately, you'll need to have an original of Windows XPfor this, no way getting around it. Hopefully, you still have a copy of itlying around, or have a family member, neighbor or friend who does. Maybe acheap eBay buy? Doesn't matter if it's XP Pro or Home. This solution is quite abit more complicated, but you can get there. I run Windows 7 Home and I usethis solution to successfully run the embroidery software on my Singer FuturaCE-100; the application should be no different for any other machine requiringXP software and unable to run in either Vista or Windows 7, so take courage andcharge forward! You're going to want to download a free and SAFE softwarecalled VmWare Player. The download requires you to register, but there's nocost, it's updated regularly to keep it safe and has been thoroughly checkedout by a lot of geek experts out there. It's available at http://downloads.vmware.com/d/info/desktop_downloads/vmware_player/3_0.Fill in the required information, follow the instructions from the email you'resent, and download the software. Normally, the software will be downloaded tothe "Downloads" folder, unless you tell it to download elsewhere. Before you do anything else, place the Windows XP CD in yourCD drive. Make sure you have the registration number ready. Now go to the"Downloads" folder, double click on the VmWare installation file(Vmware-player-etc, etc) and follow the instructions to install. Once that isinstalled and you've rebooted your PC, double-click the icon on your desktopfor the VmWare Player. It will automatically open up with a Welcome screen.Click on "Create a New Virtual Machine." The next window will automaticallyshow under installer disc "Windows XP (Pro or Home" detected." Just click next.Enter the XP product key and keep entering any required information in theBLANK spots in the following screens. ANY spot filled in LEAVE ALONE. Now leave the PC alone-the process will take about 20minutes. Once it is done, VmWare Playerwill automatically launch the Tools Installer to integrate the virtual XP withyour computer. It may have to download or update the tools, so if you see ayellow banner at the bottom of your window, simply click Update Tools orInstall Tools depending on your situation. The tools will automaticallydownload and install, though you may have to approve a prompt or two. You will be able to click between folders on your Windows7/Vista system and the XP Virtual Machine to copy and paste your designs backand forth. I strongly suggest that whatever AntiVirus software you use on yourWindows 7/Vista you also install on the XP, as it will look for updates on theinternet and will thus be subject to any viruses out there. Make sure you useany firewall, as well, if you use something other than the XP default (you'llknow if you do). Now-close the VmPlayer completely. Don't restart it, closeit. Then reopen it. Do you get a message at the bottom telling you that the USBdevice connections are disabled? We have one more step, then, before installingthe embroidery machine's software. USB DEVICE CONNECTIONS DISABLED OR USB ARBITATION SERVICEFAILS/TERMINATED OR DEVICE ATTACHED TO THE SYSTEM IS NOT FUNCTIONING. Arggggh! One more thing? Okay, this is the really technicalpart. The problem is you have an AMD processor, not an Intel, in your machine.Congratulations on a smart purchase. VmPlayer has a little conflict with it.What I'm going to have you do may seem a little scary, but it is simple todo-and there is a backup so that if anything goes wrong we can fix it. JUSTDOUBLE CHECK EVERYTHING YOU DO BEFORE YOU DO IT. Okay. Your going to go into an area that's supposedly forbidden inyour computer-nonsense. Make a backup, be careful, and understand that otherswho know what they're doing have written, gone over, and done theseinstructions before you. And my PC works just fine WEEKS after I've done this! First, let's make a back up. Click onto the Start icon in thelower left hand side. See that blank line on the bottom just begging for somethingto be typed into it? Type "regedit" and hit ENTER. Click on FILE, EXPORT.Select DESKTOP on the right, name the file REG BACKUP and click SAVE. Now youhave made a full backup of your registry so if anything goes wrong you can goright back into "regedit" and go to FILE, IMPORT and select the file. See?Easy. Now. In the Registry Editor screen that you've opened, 1. ClickHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\(36FC9E60-C465-11CF-8065-444553540000). 2. In the right hand panel, if UpperFilters exists, delete it. YES, delete it. 3. Go toHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\. 4. Delete the usbfilter string. 5. Close the registry 6. You will want to go into Start, then Computer.Double Click on C, then Windows\System 32/Drivers. Scroll down to the fileusbfilter.sys and delete it. Now reboot your computer. FINALLY-REINSTALL YOUR EMBROIDERY SOFTWARE ACCORDING TO THEORIGINAL INSTRUCTIONS FROM YOUR MANUFACTURER. And yell at them for not paying for the original programmerof the software to update the software properly to operate on Vista and Windows7! I hope this helps everyone! It took a bit of research, butit's been well worth it. Happy embroidery!

YOUR PC RUNS WINDOWS 7 PRO OR ABOVE If you have Windows 7 Professional or Above, the solution torunning any XP software is fairly easy. Go to http://www.microsoft.com/windows/virtual-pc/download.aspx.Select your Windows 7 system and language, follow ALL the instructions, andMicrosoft will take you through to running XP mode on your Windows 7 system!Hurray! If you still have a problem with the USB cable being recognized, besure you're plugging it into the BACK of your machine, not through a hub or inone of the front ports. The program for the embroidery machine and the USBcable require more power than either of these allow, a technical point Singerdoesn't seem to be aware of. You should be fine to install the machine'ssoftware and run it from within the XP mode now. YOUR PC RUNS WINDOWS 7 HOME, STARTER OR VISTA Unfortunately, you'll need to have an original of Windows XPfor this, no way getting around it. Hopefully, you still have a copy of itlying around, or have a family member, neighbor or friend who does. Maybe acheap eBay buy? Doesn't matter if it's XP Pro or Home. This solution is quite abit more complicated, but you can get there. I run Windows 7 Home and I usethis solution to successfully run the embroidery software on my Singer FuturaCE-100; the application should be no different for any other machine requiringXP software and unable to run in either Vista or Windows 7, so take courage andcharge forward! You're going to want to download a free and SAFE softwarecalled VmWare Player. The download requires you to register, but there's nocost, it's updated regularly to keep it safe and has been thoroughly checkedout by a lot of geek experts out there. It's available at http://downloads.vmware.com/d/info/desktop_downloads/vmware_player/3_0.Fill in the required information, follow the instructions from the email you'resent, and download the software. Normally, the software will be downloaded tothe "Downloads" folder, unless you tell it to download elsewhere. Before you do anything else, place the Windows XP CD in yourCD drive. Make sure you have the registration number ready. Now go to the"Downloads" folder, double click on the VmWare installation file(Vmware-player-etc, etc) and follow the instructions to install. Once that isinstalled and you've rebooted your PC, double-click the icon on your desktopfor the VmWare Player. It will automatically open up with a Welcome screen.Click on "Create a New Virtual Machine." The next window will automaticallyshow under installer disc "Windows XP (Pro or Home" detected." Just click next.Enter the XP product key and keep entering any required information in theBLANK spots in the following screens. ANY spot filled in LEAVE ALONE. Now leave the PC alone-the process will take about 20minutes. Once it is done, VmWare Playerwill automatically launch the Tools Installer to integrate the virtual XP withyour computer. It may have to download or update the tools, so if you see ayellow banner at the bottom of your window, simply click Update Tools orInstall Tools depending on your situation. The tools will automaticallydownload and install, though you may have to approve a prompt or two. You will be able to click between folders on your Windows7/Vista system and the XP Virtual Machine to copy and paste your designs backand forth. I strongly suggest that whatever AntiVirus software you use on yourWindows 7/Vista you also install on the XP, as it will look for updates on theinternet and will thus be subject to any viruses out there. Make sure you useany firewall, as well, if you use something other than the XP default (you'llknow if you do). Now-close the VmPlayer completely. Don't restart it, closeit. Then reopen it. Do you get a message at the bottom telling you that the USBdevice connections are disabled? We have one more step, then, before installingthe embroidery machine's software. USB DEVICE CONNECTIONS DISABLED OR USB ARBITATION SERVICEFAILS/TERMINATED OR DEVICE ATTACHED TO THE SYSTEM IS NOT FUNCTIONING. Arggggh! One more thing? Okay, this is the really technicalpart. The problem is you have an AMD processor, not an Intel, in your machine.Congratulations on a smart purchase. VmPlayer has a little conflict with it.What I'm going to have you do may seem a little scary, but it is simple todo-and there is a backup so that if anything goes wrong we can fix it. JUSTDOUBLE CHECK EVERYTHING YOU DO BEFORE YOU DO IT. Okay. Your going to go into an area that's supposedly forbidden inyour computer-nonsense. Make a backup, be careful, and understand that otherswho know what they're doing have written, gone over, and done theseinstructions before you. And my PC works just fine WEEKS after I've done this! First, let's make a back up. Click onto the Start icon in thelower left hand side. See that blank line on the bottom just begging for somethingto be typed into it? Type "regedit" and hit ENTER. Click on FILE, EXPORT.Select DESKTOP on the right, name the file REG BACKUP and click SAVE. Now youhave made a full backup of your registry so if anything goes wrong you can goright back into "regedit" and go to FILE, IMPORT and select the file. See?Easy. Now. In the Registry Editor screen that you've opened, 1. ClickHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\(36FC9E60-C465-11CF-8065-444553540000). 2. In the right hand panel, if UpperFilters exists, delete it. YES, delete it. 3. Go toHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\. 4. Delete the usbfilter string. 5. Close the registry 6. You will want to go into Start, then Computer.Double Click on C, then Windows\System 32/Drivers. Scroll down to the fileusbfilter.sys and delete it. Now reboot your computer. FINALLY-REINSTALL YOUR EMBROIDERY SOFTWARE ACCORDING TO THEORIGINAL INSTRUCTIONS FROM YOUR MANUFACTURER. And yell at them for not paying for the original programmerof the software to update the software properly to operate on Vista and Windows7! I hope this helps everyone! It took a bit of research, butit's been well worth it. Happy embroidery!

Doesn't matter which you install. You'll have problems with Windows 7. Follow the following:

YOUR PC RUNS WINDOWS 7 PRO OR ABOVE If you have Windows 7 Professional or Above, the solution torunning any XP software is fairly easy. Go to http://www.microsoft.com/windows/virtual-pc/download.aspx.Select your Windows 7 system and language, follow ALL the instructions, andMicrosoft will take you through to running XP mode on your Windows 7 system!Hurray! If you still have a problem with the USB cable being recognized, besure you're plugging it into the BACK of your machine, not through a hub or inone of the front ports. The program for the embroidery machine and the USBcable require more power than either of these allow, a technical point Singerdoesn't seem to be aware of. You should be fine to install the machine'ssoftware and run it from within the XP mode now. YOUR PC RUNS WINDOWS 7 HOME, STARTER OR VISTA Unfortunately, you'll need to have an original of Windows XPfor this, no way getting around it. Hopefully, you still have a copy of itlying around, or have a family member, neighbor or friend who does. Maybe acheap eBay buy? Doesn't matter if it's XP Pro or Home. This solution is quite abit more complicated, but you can get there. I run Windows 7 Home and I usethis solution to successfully run the embroidery software on my Singer FuturaCE-100; the application should be no different for any other machine requiringXP software and unable to run in either Vista or Windows 7, so take courage andcharge forward! You're going to want to download a free and SAFE softwarecalled VmWare Player. The download requires you to register, but there's nocost, it's updated regularly to keep it safe and has been thoroughly checkedout by a lot of geek experts out there. It's available at http://downloads.vmware.com/d/info/desktop_downloads/vmware_player/3_0.Fill in the required information, follow the instructions from the email you'resent, and download the software. Normally, the software will be downloaded tothe "Downloads" folder, unless you tell it to download elsewhere. Before you do anything else, place the Windows XP CD in yourCD drive. Make sure you have the registration number ready. Now go to the"Downloads" folder, double click on the VmWare installation file(Vmware-player-etc, etc) and follow the instructions to install. Once that isinstalled and you've rebooted your PC, double-click the icon on your desktopfor the VmWare Player. It will automatically open up with a Welcome screen.Click on "Create a New Virtual Machine." The next window will automaticallyshow under installer disc "Windows XP (Pro or Home" detected." Just click next.Enter the XP product key and keep entering any required information in theBLANK spots in the following screens. ANY spot filled in LEAVE ALONE. Now leave the PC alone-the process will take about 20minutes. Once it is done, VmWare Playerwill automatically launch the Tools Installer to integrate the virtual XP withyour computer. It may have to download or update the tools, so if you see ayellow banner at the bottom of your window, simply click Update Tools orInstall Tools depending on your situation. The tools will automaticallydownload and install, though you may have to approve a prompt or two. You will be able to click between folders on your Windows7/Vista system and the XP Virtual Machine to copy and paste your designs backand forth. I strongly suggest that whatever AntiVirus software you use on yourWindows 7/Vista you also install on the XP, as it will look for updates on theinternet and will thus be subject to any viruses out there. Make sure you useany firewall, as well, if you use something other than the XP default (you'llknow if you do). Now-close the VmPlayer completely. Don't restart it, closeit. Then reopen it. Do you get a message at the bottom telling you that the USBdevice connections are disabled? We have one more step, then, before installingthe embroidery machine's software. USB DEVICE CONNECTIONS DISABLED OR USB ARBITATION SERVICEFAILS/TERMINATED OR DEVICE ATTACHED TO THE SYSTEM IS NOT FUNCTIONING. Arggggh! One more thing? Okay, this is the really technicalpart. The problem is you have an AMD processor, not an Intel, in your machine.Congratulations on a smart purchase. VmPlayer has a little conflict with it.What I'm going to have you do may seem a little scary, but it is simple todo-and there is a backup so that if anything goes wrong we can fix it. JUSTDOUBLE CHECK EVERYTHING YOU DO BEFORE YOU DO IT. Okay. Your going to go into an area that's supposedly forbidden inyour computer-nonsense. Make a backup, be careful, and understand that otherswho know what they're doing have written, gone over, and done theseinstructions before you. And my PC works just fine WEEKS after I've done this! First, let's make a back up. Click onto the Start icon in thelower left hand side. See that blank line on the bottom just begging for somethingto be typed into it? Type "regedit" and hit ENTER. Click on FILE, EXPORT.Select DESKTOP on the right, name the file REG BACKUP and click SAVE. Now youhave made a full backup of your registry so if anything goes wrong you can goright back into "regedit" and go to FILE, IMPORT and select the file. See?Easy. Now. In the Registry Editor screen that you've opened, 1. ClickHKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Class\(36FC9E60-C465-11CF-8065-444553540000). 2. In the right hand panel, if UpperFilters exists, delete it. YES, delete it. 3. Go toHKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\. 4. Delete the usbfilter string. 5. Close the registry 6. You will want to go into Start, then Computer.Double Click on C, then Windows\System 32/Drivers. Scroll down to the fileusbfilter.sys and delete it. Now reboot your computer. FINALLY-REINSTALL YOUR EMBROIDERY SOFTWARE ACCORDING TO THEORIGINAL INSTRUCTIONS FROM YOUR MANUFACTURER. And yell at them for not paying for the original programmerof the software to update the software properly to operate on Vista and Windows7! I hope this helps everyone! It took a bit of research, butit's been well worth it. Happy embroidery!

Yes, it can be installed on Windows 7. Check the Futura support sight at www.Futura-support.com and look on the right hand side under downloads. There's a download listed for CE150/250/350, etc, that applies to XP 32 & 64 bit, Vista and Windows 7 32 & 64 bit. Follow the directions CAREFULLY! If this doesn't work for you, I've posted a set of instructions under CE100 solutions for running the CE100 software on Windows Vista/7 by installing a Virtual Machine software on Windows 7 that works regardless of the situation.

The update should work for you perfectly, however. Just make sure you uninstall the Futura software and reboot your machine BEFORE you do anything else and follow the instructions from the website carefully! Good luck!

There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System

1. Download and install the latest Dongle Drivers.
2. Insert your 4D Dongle.
3. Install your 4D Embroidery System software (and all updates).
4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.

If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.