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Hi there, We are using the Nortel 10 line display and are having an issue with incoming calls. Despite it being set to ring 3 times before going into AA it goes straight to VM. If I go into our system (using Feat 983, login 738662, pw 266344) and check the lines from 61 on they are all set to table 1, 3 rings and then AA. Is there any reason that it would be going straight to AA? How can we stop this? Thanks!

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

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Posted on Jan 02, 2017

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Candyhelp
  • 136 Answers

SOURCE: answering machine wont pick up it just cuts off incoming call leaving line busy

just set the amount of rings higher on the back of the phone and make sure all you old messages are deleted and also make sure its not set to do not disturb

Posted on Mar 30, 2008

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  • 1 Answer

SOURCE: INCOMING CALLS

Not sure it this is a solution for ALL your problems, but...

I had a similar issue: Phone rings, caller ID info displays then seems to hesitate, then displays only "INCOMING CALL."

The issue seemed to be caused by interference with other devices on the same line (in my case, an alarm system).

Tech support had me change a setting on my TRU9466 base unit (this is one of the PowerMax 5.8ghz models). This is how we did it step-by-step on the base unit:

MENU
GLOBAL SETUP
IN-USE LINE SETUP
select LINE 1
switch to TYPE B

This seems to have solved the Caller ID "interference" issue -- my Caller ID now displays as it should. The Tech Support person suggested trying that TYPE A/TYPE B setting on "OFF" if TYPE B didn't solve the problem, but thankfully, it did.

Now Cheryl, it sounds like your issue is more involved than this -- I didn't have any connection problems -- but perhaps they're related -- you might try my solution.

Posted on Apr 18, 2008

  • 6 Answers

SOURCE: Voicemail

It sounds like you are using a voicemail service from a provider, meaning you did not buy the voicemail system with the phone system. If you confirm, I can tell you how to fix this.

Posted on May 13, 2008

  • 1 Answer

SOURCE: A call from the GXP

latest firmware version corrected the problem

Posted on Mar 03, 2009

  • 37 Answers

SOURCE: incoming calls go staight to voice mail

There are a number of reasons why this could happen.
1) The most common is you have call forwarding always. When you lift your handset do you hear stutter dial tone? if you do you have a feature active on your phone. To correct this you will need to turn the call forwarding feature off You will have to get the code from your system administrator or go through your superkey (the Blue Key) using the # until you find the call forwarding options and review and turn it off (Change).

2) It's possible you have Do not Disturb active.
3) its also possible you have Make busy active

2 and 3 can be removed by the clear all feature code but 1 must be cleared using the method I described. Get these codes from the system admin.


Posted on Mar 14, 2009

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Not sure it this is a solution for ALL your problems, but...

I had a similar issue: Phone rings, caller ID info displays then seems to hesitate, then displays only "INCOMING CALL."

The issue seemed to be caused by interference with other devices on the same line (in my case, an alarm system).

Tech support had me change a setting on my TRU9466 base unit (this is one of the PowerMax 5.8ghz models). This is how we did it step-by-step on the base unit:

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This seems to have solved the Caller ID "interference" issue -- my Caller ID now displays as it should. The Tech Support person suggested trying that TYPE A/TYPE B setting on "OFF" if TYPE B didn't solve the problem, but thankfully, it did.

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