If you are receiving an Error Code 103 or a Paper Jam error,
but there are no pages in the ADF (Automatic Document Feeder), follow
the steps below:
- Close the scanning application (such as PaperPort)
- Turn off the scanner and the computer
- If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
- Plug the ADF cable back in
- Turn on the scanner power
- Turn on the computer
- Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in
the rear is connected to the scanner base. Check the flatbed to make
sure that it is clear. A page incorrectly placed on the flatbed may
interfere with a page feeding through the ADF.
If your scanner stops scanning due to a paper jam in the Automatic
Document Feeder (ADF), a warning dialog box appears after a few moments.
To clear a paper jam:
- Open the Automatic Document Feeder cover.
- Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is
running continuously, check to make sure the paper sensor arm is not
stuck down.
- Open the Automatic Document Feeder cover.
- Look for the small black plastic arm
- When you press on this arm, it should move freely up and down
- If the arm is stuck down, please contact Technical Support for troubleshooting options
- Close the ADF cover.
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