The up and down arror no longer lets me choose a percentage. Is the panel gone bad?

It is not abnormal for ON to show up when you first push the arrow up or arrow down button. If you want to lower the humidity press the arrow down button again, once the ON lights up. The lower you take the percentage the more humidity will be removed.

Hope this helps you and thanks for choosing FixYa.

Simply put the humidity extraction settings generally range from 35% to 65%. The lower the percentage, the more humidity is removed and the house feels more comfortable. The higher the percentage, the more humidity remains in the house. In the hot humid Summer months, you want the humidity in the house to be as low as possible (i.e. 35%-45%) in the cooler months a higher humidity
( 60%) make the house feel more comfortable and does away with carpet static shock.

Choosing a setting is your decision, based on what I have explained above and your own comfort level.

I hope my information has helped you and thanks for choosing FixYa.

To actively reduce the humidity/moisture the lower (arrow down) the level to 35%. (i.e. The lower the perentage, the more moisture it extracts. The higher the percentage, the less it extracts).

Also, be sure that the air intake filter is clean and as routine maintenance, clean it once every 2 weeks during constant operation.

Hope this helped you. Please let me know. Thanks.

If you want to remove a lot of moisture/humidity, set extraction level on 35%. That's the arrow down button. If you want to remove less moisture/humidity raise the extraction percentage level.That's the arrow up button.

Hope this helped you. Please let me know. Thanks.

The percentage arrows are how you set the humidity extraction level. The lower the percentage level, the more humidity/moisture it removes from the air. The higher the level, the less it extracts from the air.

Now to your problem of the % arrows not moving. Turn the Master ON/Off Switch to OFF and unplug the unit for 30 minutes. After the elapsed time, plug the unit back in and turn the Master ON/OFF Switch to ON. Set the humidity extracting level at 35% (That's the Down Arrow).. If everything works now, as it should, that 30 minute time out allowed the electronics to reset themselves.

If it didn't reset and the problem continues, you need to contact Gold Star technical Support
(800) 243-0000.

Hope this helped you solve the problem. Please let me know. Thanks.

If you brief description of the problem is correct, you need to turn the humidity/moisture extraction percentage down to 35% and check and clean the air intake filter. Maintain a minimum of one foot air space clearance around the entire dehumidifier and be sure that all exterior doors and windows are closed. DO NOT attempt to remove and clean the filter with the unit ON and plugged in to the wall outlet.

Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.

The reason for this, may be an improper humidity setting. The percentage shown on the LED screen is what the unit will maintain, not remove. In other words if it's set at 65%, that's pretty high and the humidity level in your home may be 65% at this point. If you lower it to say, 45%, the unit should turn ON and continue to run until the 45% level has been reached or the bucket becomes full and the unit turns off, because of that.

Hope this helps you solve the problem. Please let me know. Thanks

Wendy, it's probably because the humidity level on the unit is set higher than the humidity level in the house. Keep in mind, the humidity level you set the control to, is not the amount extracted from the air. It's the level you want it to maintain. The higher the percentage level, the more humidity stays in the house. The lower the percentage level, the more humidity it removes, until the lower humidity level is reached. Then the humidifier will automatically shut OFF and/or the unit shuts OFF, because the bucket is full. Once it's emptied and replaced, if the unit needs to continue to extract humidity, it will start running again.

Hope this helped you solve the problem. Please let me know. Thanks.

P1 is code for defrosting. Once it's done defrosting it should start operating

You are working it too hard. Back off the percentage. But first, let it thaw. Id be inclined to use a fan in the area. You might need two machnes in this space. Do not allow outside air into the space until you get it a little more dried out.

I hope this works for you

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